I think in the longer term we are going to remove the device and put a Draytek 
in there in its place as they are consistently a known quantity.

Gavin Wilby
IT Support Engineer

From: [email protected] [mailto:[email protected]] On 
Behalf Of Mark Liechty
Sent: 12 May 2015 18:27
To: [email protected]
Subject: Re: [NTSysADM] Zxyel Routers

On Tue, May 12, 2015 at 4:39 AM, Gavin Wilby 
<[email protected]<mailto:[email protected]>> wrote:
Hi,

I have a Zyxel router at a small remote site and need to set up some rules to 
allow/ deny access to services behind it.

The manual for the router is shocking and although describes where the firewall 
is, doesn’t explain the way that it should be configured.
#######

I grabbeed one of these for a small Customer a couple of years ago.  Was not a 
great plan.

Turns out I had much the same issues you describe.  I was sure I had the config 
correct and tore it down and put it back several times to get it to work.  
Holding a live  chicken over the top and cutting it’s head off seemed to help.

6 months later in the middle of the day for zero reason the entire config 
vanished.   Went back on-site and applied again and all was fine.  Called tech 
support and they were clueless but took many hours to validate they had zero 
clue.

Same thing a few months later.  Config vanishes.  We got a replacement RMA and 
it was solid for another year or so.     I kinda liked the price point and 
features but based on the experiences would not buy again.

It is just not worth the risk for my customer base.  I can deal with less 
functionality or higher or lower price.  I cannot deal with random device wipes 
and zero support as to what happened.



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