Background: * The problem only occurs on custom-imaged Surface Pro 3 devices, which means it does *not* impact the pre-installed OS, recovery image, or the MCS-created enterprise images we provide.
* The root cause of failing SSDs is an incorrect storage driver. * If a device is not already dead, a KB article is published to correct the issue. (See below) * If a device is dead, or dies before applying the fix - the only resolution is a full device replacement. In this instance all data is unrecoverable. * Impacted customers will need to update their custom image to prevent the issue from reoccurring. How to Identify and Replace Incorrect Driver: https://support.microsoft.com/en-us/kb/3030044 The SP3 Firmware Installer MSI package is updated to DETECT & CORRECT the issue on running systems. http://www.microsoft.com/en-us/download/details.aspx?id=38826 ________________________________ John Marcum MCITP, MCTS, MCSA Desktop Architect Bradley Arant Boult Cummings LLP ________________________________ [H_Logo] ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. If you have received this message in error, please notify the sender by replying to this e-mail and then delete it from your computer.
