Found the answer on a Toshiba website. For some reason the TPM driver that gets
injected is a bad driver. To fix this issue go to device manager, find the TPM
and uninstall the driver. Select the option to delete the driver files too.
Reboot and let Windows use the built-in driver for the TPM and everything works
just fine.
________________________________
John Marcum
MCITP, MCTS, MCSA
Desktop Architect
Bradley Arant Boult Cummings LLP
________________________________
[H_Logo]
From: [email protected] [mailto:[email protected]] On
Behalf Of Kent, Mark
Sent: Wednesday, January 6, 2016 9:43 AM
To: [email protected]
Subject: [MDT-OSD] RE: Dell 6000 Series Laptops Can't Using Bitlocker
Always update the BIOS.
Mark Kent (MCP)
Sr. Desktop Systems Engineer
Computing & Technology Services - SUNY Buffalo State
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Denzik, Josh
Sent: Wednesday, January 6, 2016 10:40 AM
To: [email protected]<mailto:[email protected]>
Subject: [MDT-OSD] RE: Dell 6000 Series Laptops Can't Using Bitlocker
John,
Have you upgraded those laptops to latest BIOS available? I had some Dell
E6530's and; I had to upgrade the bios first before I could get them to encrypt
with bitlocker properly during an OSD task sequence.
-Josh
From: [email protected]<mailto:[email protected]>
[mailto:[email protected]] On Behalf Of Marcum, John
Sent: Wednesday, January 6, 2016 10:15 AM
To: [email protected]<mailto:[email protected]>
Subject: [MDT-OSD] Dell 6000 Series Laptops Can't Using Bitlocker
I have some older Dell 6410 and 6420 laptops that I cannot get bitlocker to
work on. My newer dell laptops work just fine, they are encrypted during the
TS. On these older ones however they show as bitlocker being suspended. When I
got to TPM administration in Windows it says, "Compatible TPM cannot be found
on this computer. Verify the computer has a 1.2 TPM and it is turned on in the
BIOS". In the BIOS TPM is enabled and activated. What would cause this?
We've been having a lot of weird issues with Dell TPM's lately actually.
Another issue we see constantly is that the TPM cannot be cleared so a computer
that was previously imaged can be reimaged. There seems to be some magic
sequence in the Dell bios that requires someone to sacrifice a goat, pray to
Michael Dell and hold their tongue just right before the TPM can be
successfully cleared.
________________________________
John Marcum
MCITP, MCTS, MCSA
Desktop Architect
Bradley Arant Boult Cummings LLP
________________________________
[H_Logo]
________________________________
Confidentiality Notice: This e-mail is from a law firm and may be protected by
the attorney-client or work product privileges. If you have received this
message in error, please notify the sender by replying to this e-mail and then
delete it from your computer.
