I've run into that before, we ended up hunting down the bad TPM driver in our ConfigMgr driver repo and deleting it out so the Windows driver would always get picked up
From: [email protected] [mailto:[email protected]] On Behalf Of Marcum, John Sent: Friday, January 8, 2016 9:14 AM To: [email protected] Subject: [MDT-OSD] RE: Dell 6000 Series Laptops Can't Using Bitlocker Found the answer on a Toshiba website. For some reason the TPM driver that gets injected is a bad driver. To fix this issue go to device manager, find the TPM and uninstall the driver. Select the option to delete the driver files too. Reboot and let Windows use the built-in driver for the TPM and everything works just fine. ________________________________ John Marcum MCITP, MCTS, MCSA Desktop Architect Bradley Arant Boult Cummings LLP ________________________________ [H_Logo] From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Kent, Mark Sent: Wednesday, January 6, 2016 9:43 AM To: [email protected]<mailto:[email protected]> Subject: [MDT-OSD] RE: Dell 6000 Series Laptops Can't Using Bitlocker Always update the BIOS. Mark Kent (MCP) Sr. Desktop Systems Engineer Computing & Technology Services - SUNY Buffalo State From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Denzik, Josh Sent: Wednesday, January 6, 2016 10:40 AM To: [email protected]<mailto:[email protected]> Subject: [MDT-OSD] RE: Dell 6000 Series Laptops Can't Using Bitlocker John, Have you upgraded those laptops to latest BIOS available? I had some Dell E6530's and; I had to upgrade the bios first before I could get them to encrypt with bitlocker properly during an OSD task sequence. -Josh From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Marcum, John Sent: Wednesday, January 6, 2016 10:15 AM To: [email protected]<mailto:[email protected]> Subject: [MDT-OSD] Dell 6000 Series Laptops Can't Using Bitlocker I have some older Dell 6410 and 6420 laptops that I cannot get bitlocker to work on. My newer dell laptops work just fine, they are encrypted during the TS. On these older ones however they show as bitlocker being suspended. When I got to TPM administration in Windows it says, "Compatible TPM cannot be found on this computer. Verify the computer has a 1.2 TPM and it is turned on in the BIOS". In the BIOS TPM is enabled and activated. What would cause this? We've been having a lot of weird issues with Dell TPM's lately actually. Another issue we see constantly is that the TPM cannot be cleared so a computer that was previously imaged can be reimaged. There seems to be some magic sequence in the Dell bios that requires someone to sacrifice a goat, pray to Michael Dell and hold their tongue just right before the TPM can be successfully cleared. ________________________________ John Marcum MCITP, MCTS, MCSA Desktop Architect Bradley Arant Boult Cummings LLP ________________________________ [H_Logo] ________________________________ Confidentiality Notice: This e-mail is from a law firm and may be protected by the attorney-client or work product privileges. If you have received this message in error, please notify the sender by replying to this e-mail and then delete it from your computer. ________________________________ CONFIDENTIALITY NOTICE: This email contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This email is intended for use only by the person or entity to whom it is addressed. If you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this email, is strictly prohibited. If you received this email in error, please contact the sending party by reply email, delete the email from your computer system and shred any paper copies. Note to Patients: There are a number of risks you should consider before using e-mail to communicate with us. See our Privacy & Security page on www.henryford.com for more detailed information as well as information concerning MyChart, our new patient portal. If you do not believe that our policy gives you the privacy and security protection you need, do not send e-mail or Internet communications to us.
