Hi Rodrigo, You will need to email shippit and ask them for this, they've usually been in the past been able to help resolve this.
Laura n 19/11/12 15:32, Rodrigo Rodriguez wrote: > Hello, > > Ubuntu Nicaragua has received their DVD's but, as usually, they have been > held in customs. > > Because of the number of disks, the agency (TNT) has told us we have > to pay customs > clearance and taxes. We have contacted the agency for customs clearance but > we require an invoice that reflects the cost of the disks. > > We have explained that the disks are a gift, but they do not believe us. > > Therefore, could it be possible to provide us with a letter explaining that > the > discs are a donation, or otherwise, an invoice reflecting $ 0.00 for the > value of the discs? > > Looking forward for your answer, > > > -- Laura Czajkowski https://wiki.ubuntu.com/czajkowski LoCo Council Member Community Council Member
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