I have been using ltb self-service password with an AD LDAP server for several
years with no problems. Today, one of my users told me that he could not use
the send token method to reset his password. He gets the email with a proper
link and the page shows up as expected prompting him for a new password with
his proper username displayed. However, when he submits his new password, he
gets a “password was refused by the LDAP directory” error message. I verified
this and also determined that the regular password change form has the same
behavior. As I said, this has not been a problem for the 3 years I’ve been
using the program. To make this even more interesting, some users do not have
this problem and can successfully set and change their passwords.
First, has anyone seen this kind of thing, and what exactly does that
particular error message mean? (I get what it means; I want to know what
behavior triggers the message) Second, can anyone provide any tips on how I
might go about troubleshooting this?
Thanks!
Gray
Gray McCord
Adapt, Mutate, Migrate, or Die
-C. Darwin
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