Check for group membership requirements in your LDAP setup in the ssp config.
On Tuesday, October 18, 2016, Gray McCord <g...@sangabriel.com> wrote: > I have been using ltb self-service password with an AD LDAP server for > several years with no problems. Today, one of my users told me that he > could not use the send token method to reset his password. He gets the > email with a proper link and the page shows up as expected prompting him > for a new password with his proper username displayed. However, when he > submits his new password, he gets a “password was refused by the LDAP > directory” error message. I verified this and also determined that the > regular password change form has the same behavior. As I said, this has not > been a problem for the 3 years I’ve been using the program. To make this > even more interesting, some users do not have this problem and can > successfully set and change their passwords. > > > > First, has anyone seen this kind of thing, and what exactly does that > particular error message mean? (I get what it means; I want to know what > behavior triggers the message) Second, can anyone provide any tips on how I > might go about troubleshooting this? > > > > Thanks! > > > > Gray > > > > Gray McCord > > *Adapt, Mutate, Migrate, or Die* > > -C. Darwin > > -- > This message has been scanned for viruses and > dangerous content by *MailScanner* <http://www.mailscanner.info/>, and is > believed to be clean. >
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