tongaloa wrote: > > Al- > > I suggest you forget working bottom up and send a polite > factual email to the corporate offices. I've found this most productive > when dealing with problems larger companies. Include a copy of your > receipt. > > I've an interesting exchange going with Fujitsu right now. It seems they > do not sell a computer. Instead, it's a 'windows system'. > Tech support says, "I'm not allowed to talk about Linux". > > -Bob > > al plant wrote: > > >Hi, > > > >Can somebody with Comp USA who is on this list perhaps give me a little > >more help than the RUDE group I had to deal with at Waikele Today. I got > >the classic shuffel from three people. Customer Service still does not > >exist at that location. I sincerely hope that location is not where we > >are going to hold the demonstrations. They don't even know Linix and > >Unix exist out there. > > > >I purchased a Smart and Friendly CDRom Burner and a three year warranty. > >(The manufacturer isnt in business any longer). A 1 year manufacturers > >and a 2 year Comp USA warranty for a special price purchased on sale > >that day. I have a copy of the sales slip. > > > >When I took the CDRom back because it has never worked under Win 98 or > >Unix/Linux. The burner is Scsi and is detected and the drivers load etc. > >under all three O/S, but the door won't open and a test cd will not be > >found. Any way Comp USA won't honor the Warranty nor will they check it > >over. I was going to buy another Burner if they would check it out and > >tell me that it was broken. (It is in the original box and has never > >been used.) They wanted $49.00 to look at it so I said no deal. > > > >The person I bought it from has of course left Comp USA, and few of the > >Waikele employees have been there for more that a year at best and don't > >recall the specials. If Comp USA wants my business I would like somebody > >at the Downtown Location to help me with this situation. > > > >I am in the market for a CDRom burner that works under Linux and or > >Unix. And I would really like to know what stops the software from > >detecting the one I have since it would be stupid to get another unit if > >the same thing is going to happen. > > > >Any help is appreciated. > > >###########
Hi, There are some companies that haven't trained their people to get beyond a Microsoft Mentality. Too bad. I will follow up this with a letter. The problem I have is more annoying since the staff turn over is so high at Waikele that I see only one salesman that has been there more than a year. If I can't find him I don't bother to buy there since the other staff doesn't now as much IT as I do. One of the best techs I ran into there in Unix was kept on the sales floor in the cell phone sales area because they didn't want him in the tech shop. I can't believe why. Aloha! Al Plant - Webmaster http://hawaiidakine.com Providing FAST DSL Service for $28.00 /mo. Member Small Business Hawaii. Running FreeBSD 4.5 UNIX & Caldera Linux 2.4 & RedHat 7.2 Support OPEN SOURCE in Business Computing. Phone 808-622-0043
