Victoria White <[EMAIL PROTECTED]> wrote: From: Victoria White To: "'[EMAIL PROTECTED]'" Subject: FW: mf-uganda: Seeking Technical Manager for microfinance pilot Date: Sun, 9 Nov 2003 02:17:18 -0500 -----Original Message----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: 10/28/03 7:13 PM Subject: mf-uganda: Seeking Technical Manager for microfinance pilot Technical Manager/Mainstreaming Microfinance Pilot October 28, 2003 General Description Hewlett-Packard Company has joined with seven microfinance leaders to develop a Remote Transaction System (RTS) that will be tested and piloted in Uganda from January – December 2004. The RTS is both a hardware and software solution that will enable microfinance institutions to capture client or group information when financial transactions are made. Functioning like a “point-of-sale†device, the hardware will capture information related to the financial transaction and transmit it to a server located in the participating microfinance institutions office. There will be three microfinance institutions involved in the pilot. We are currently seeking staff to work with us on this project. This pilot is being funded by USAID. The Technical Manager should be a systems integration specialist. This individual will be responsible for ensuring the successful technical implementation of the RTS solution in Uganda. The Technical Manager will work closely with the development team that created the solution. Together the Technical Manager and members of the development team will integrate the solution into each participating microfinance institution. The Technical Manager will also be responsible for all system troubleshooting, maintenance and repair. The Technical Manager will report to a Uganda-based Project Manager. Primary Responsibilities · Install the RTS solution in three microfinance institutions in Uganda. At least the first installation will be carried out in partnership with the development team. · Maintain a high level of performance for the RTS solution in each partner institution · Train and maintain strong relationships with appropriate personnel in each microfinance institution · Work with microfinance MIS vendors to resolve communication and data transmission problems that may occur between the RTS solution and the microfinance MIS systems. · Respond quickly, efficiently and effectively to calls from the microfinance institutions and/or their agents when technical problems occur · Work with development team to develop work-arounds for microfinance institutions and clients when required · Develop specifications for solution modifications and upgrades that will fix bugs and/or enable additional functionality that are required by microfinance partners. · If workload requires, identify, train, and manage on-call Technical Support Engineer(s) that can be available on an as-needed basis for troubleshooting · Write supporting technical documents, track bug reports, and otherwise keep detailed records of technical problems, workarounds, and solutions · Assist in training agents and clients on an as-needed basis · Submit and track orders for replacement equipment that may be required for microfinance institutions and/or agents. · Maintain the computer systems in the pilot office Qualifications · Deep understanding of information and communication technologies with an emphasis on hardware, networks, and servers · Proven track record in systems integration · Familiarity with leading edge technologies · Excellent troubleshooting and problem solving skills · Highly responsive to calls for assistance · Good communication and training skills · Detailed oriented work style with good documentation and writing skills · Pro-active, recognizing and addressing needs before they escalate Contact Between November 5th and November 13th, Janine Firpo and Sandeep Chatterjee will be in Kampala to interview potential candidates for this position. If you are interested, please send a cover letter and resume to Janine Firpo at [EMAIL PROTECTED] as soon as possible. During their stay in Kampala, Janine and Sandeep will be at the Kampala Sheraton. Janine will also have a local cell phone (077) 637-278.
