I'm hoping someone here may have some insight to cabling responsibilities under the NBN and also my expected rights under the Customer Service Guarantee (CSG).
I was talking to Internode today about transitioning to the NBN and had a few surprises: 1. I will now be responsible for the cabling from my wall socket to some as yet undefined location in the street (sales guy couldn't tell me where that was). 2. I have to waive my rights to the CSG. I have had two occasions in the last year when I've had to call Telstra to come and fix my line issues (which they did at no cost to me). What can I expect under the NBN? -- Tom Robinson 19 Thomas Road Mobile: +61 4 3268 7026 Healesville, VIC 3777 Home: +61 3 5962 4543 Australia GPG Key: 8A4CB7A7 CONFIDENTIALITY: Copyright (C). This message with any appended or attached material is intended for addressees only and may not be copied or forwarded to or used by other parties without permission. _______________________________________________ luv-main mailing list [email protected] https://lists.luv.asn.au/cgi-bin/mailman/listinfo/luv-main
