I had this issue too and I will try to explain how to fix it. Go to apps, then settings, then app settings. You go to manage apps, you will see something like HTC cence or something like that. What you need to do is clear defalts. You may need sited help to do this. After you do this you may get a message saying that the system doesn't work. Just turn off and on the phone and that should clear it up. I needed sighted help because for some od reason my HTC phone didn't tell me where the HTC cence program was but my sighted friende found it in the settings with no problem. Hope this helps. Jeff
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