i am so sorry that people like to abuse you you do not deserve to be treated 
like this as you are such a nice and caring person and i feel that the person 
who did this should opoligize to you as you  both do a terrific job at looking 
after all of us and i hope gorden gets well soon friendly hugs lynn 
On 23/07/2011, at 3:58 PM, Gordon & Lynne Smith wrote:

> Hello everybody
> 
> A couple of things here. Firstly please be a little patient with me at the 
> moment if you're awaiting support requests. I know it must be frustrating at 
> times; but there's no need to become abusive, as one member has just done. 
> Gordon is in hospital overnight again and I have been somewhat distracted 
> over the last 18 hours or so. Hence the lack of support; I apologise for any 
> inconvenience.
> 
> Those of you waiting to buy books, please don't give up on me; I am doing my 
> best, under difficult circumstances. Your requests are important to us, and I 
> will do as much as I can but be mindful that I'm working under difficult 
> circumstances just at this moment. Hopefully things will be easier later 
> today; but the member who took it upon himself to become abusive will not be 
> included. I'm sick of being the victim of abuse just because spoiled brats 
> can't have their own way!
> 
> Those of you who have been reasonable with me will be given the best service 
> possible under the current circumstances. But I have one further request. 
> Please write the requests using the address you wish to use for your 
> requests. The reasons for that should be obvious; we need to know it's a 
> genuine and verified address. Usually, in fact, we will request that you use 
> the same address by which you are subscribed to the list; since the offer of 
> these books is only open to list members and by using different addresses, 
> you are technically in breech of the offer terms.
> 
> So, as of now, i will only be accepting book requests using subscribed 
> addresses, no excuses.
> 
> Lynne
> 
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