Hello everybody Early this morning I posted a message regarding connectivity issues which we experienced yesterday. Despite the "fix" to our hardware line made by BT OpenReach late last night, the connectivity providers did not fully re-enable our services until the start of office hours this morning which, of course, meant that although the signal we were seeing was positive, our trunk didn't become fully active until that time. We have already written to the company by Fax, expressing our dissatisfaction with the fact that we pay for 24/7/365 connectivity monitoring and maintenance and did not receive it. We have received an acknowledgement from the provider in which they acknowledge that they did not meet their mandate on this occasion and that an investigation into the causes and delays is now being undertaken.
Quite apart from the inconvenience caused to our non-commercial clients and list members, (for which we apologise), the possible ramifications for our commercial ones are still being rectified. Gordon is working hard as I write to update certain mission-critical data which has become unsynchronised and, of course, this must take priority. However, we wanted to let you know that as of now, all services are fully restored and also that no mail should have been lost during the outage. According to the statistics from our off-site MX backup systems, a high volume of traffic was stored and is now in the process of being delivered to our servers for despatch to the appropriate clients. We sincerely hope that the outage has not resulted in any inconvenience for you, and ask you to be mindful before complaining of the fact that we too, probably more so than you, have been inconvenienced. We are also, as I said, per suing assurances that there will be no repetition of this incident as it is something we can ill-afford. ------------------------------ Gordon & Lynne Smith, <[email protected]> Are you an iOS or Mac OS fan? If so, consider joining our vibrant community of fellow-enthusiasts. To join our forum, send a message to: <[email protected]> with the word "subscribe" [no quotes] in the subject line of your message. Or else, visit: <http://mail.tft-bbs.co.uk/mailman/listinfo/mac-access/options/> ------------------------------
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