Then you should check the warranty status.
On Aug 21, 2011, at 9:24 PM, krystal watson wrote:

> thanks but its dead there is no hope of saving it 
> On 22/08/2011, at 11:14 AM, Jon Cohn wrote:
> 
>> These drives are a bit of a pain...  I got one on a 2010 December special.  
>> 
>> THere is a second partition that is not really quite there called a virtual 
>> CD...  I found that there were newer versions of the software on the WD web 
>> site, and downloaded them.  The Virtual CD has a control panel that is 50% 
>> accessable via Voice OVer.  And I would not recomend using it.  There is 
>> also a driver that is supposed to improve performance, but I still found the 
>> drive slow...
>> 
>> In any case, try formating using the WD program, and then verifying with 
>> Disk Utility.  THere is also a command ( I believe command line) to prevent 
>> the Virtual CD Disk from showing up every time you plug it in.  
>> 
>> If your budget allows it, I suggest returning the Passport drive and getting 
>> a firewire capable drive if your computer supports it.   The Firewire 
>> transfer rates appear to be better.
>> 
>> If you need more help, I can go back and research the tools I used.
>> 
>> Jonathan
>> 
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