Hi,
Ok, I think I might need to reinstall lion here, but can't remember exactly the
steps on how to do it.
My keyboard doesn't seem to be sending the correct characters to the mac. For
instance, when I try and rename a file, it says "apple, in between each
character I'm typing, but it does type the correct character. It's taking an
extraordinarily long time to boot and sometimes I have to hit the space bar to
get it to finish booting, but not always. I also can't seem to get some videos
to work on the 'net, although others work fine, and these same videos work fine
on Mark's I Mac.
I've spent a couple of hours with apple support today, and the only thing
they've done so far is try and select the correct language for my keyboard
which didn't fix the weird apple problem. The tech guy did a remote session
and he didn't see any menus pop up while voice over was saying "apple". Things
didn't seem to be tracking properly, either, "British" was selected in the
language menu table while Canadaian was highlighted, for example. My cursor
tracking is on right now and I have mouse follows voice over cursor in the vo
utility, fyi.
The tech person said that he had to escalate this to engineering because this
shouldn't be happening and that he'd call me back, but as of yet, nothing has
happened. He was supposed to email me a ticket number, but all he emailed me
was a stupid link for my support stuff with apple. He also said I might have
to reinstall Lion.
Does anybody have any ideas about what might be going on with my system and how
to fix this and how to reinstall lion if I need to do that? How do I do a
clean install, if that's possible? Mark made a disk, if that's helpful, when
we first installed lion. I'm running the latest lion update.
Thanks for any help! Nothing like having a computer start acting up right
before finals!
Caitlyn
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