Hello. insert your disk in to the dvd port  then turn on your mac and hold down 
the c key for around 30 seconds. Wait about 3  to 5 minutes then turn on voice 
over. then follow the directions from there. I would choose  disk utility and 
then  choose the disk on which your os install is on and erace it. Oh and make 
sure your stuff is backed up via time machine or on to an e external drive 
using super duper or what ever you want to use.

After you erase the internal drive on which your lion is installed go back to 
the table where you can choose the program to run and choose reinstall lion.

do not do any of this from your recovery partition as you need to sign in to 
the app store and that part is not accessible. you will get system as new 
window and that's it.

Take care.
On Apr 12, 2012, at 2:36 PM, Caitlyn Furness wrote:

> Hi,
> 
> Ok, I think I might need to reinstall lion here, but can't remember exactly 
> the steps on how to do it.
> 
> My keyboard doesn't seem to be sending the correct characters to the mac.  
> For instance, when I try and rename a file, it says "apple, in between each 
> character I'm typing, but it does type the correct character.  It's taking an 
> extraordinarily long time to boot and sometimes I have to hit the space bar 
> to get it to finish booting, but not always.  I also can't seem to get some 
> videos to work on the 'net, although others work fine, and these same videos 
> work fine on Mark's I Mac.
> 
> I've spent a couple of hours with apple support today, and the only thing 
> they've done so far is try and select the correct language  for my keyboard 
> which didn't fix the weird apple problem.  The tech guy did a remote session 
> and he didn't see any menus pop up while voice over was saying "apple".  
> Things didn't seem to be tracking properly, either, "British" was selected in 
> the language menu table while Canadaian was highlighted, for example.  My 
> cursor tracking is on right now and I have mouse follows voice over cursor in 
> the vo utility, fyi.
> 
> The tech person said that he had to escalate this to engineering because this 
> shouldn't be happening and that he'd call me back, but as of yet, nothing has 
> happened.  He was supposed to email me a ticket number, but all he emailed me 
> was a stupid link for my support stuff with apple.  He also said I might have 
> to reinstall Lion.
> 
> Does anybody have any ideas about what might be going on with my system and 
> how to fix this and how to reinstall lion if I need to do that?  How do I do 
> a clean install, if that's possible?  Mark made a disk, if that's helpful, 
> when we first installed lion.  I'm running the latest lion update.
> 
> Thanks for any help!  Nothing like having a computer start acting up right 
> before finals!
> 
> Caitlyn
> 
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