Thanks Gordon.  I'll save your instructions.

I actually called apple yesterday since I flubbed up and did the reinstall 
incorrectly and did it right over top of the previous one without erasing 
files-big oops!  In talking to the apple tech, he said that the error is one 
commonly encountered with i tunes.  He had me unplug both my external drives 
and do a restart and that *seemed* to put things right.  

Now, having said all that, this guy also had no clue whatsoever about 
voiceover, even though I called the special number for voiceover users!  So, 
I'll keep your directions and plan on doing the fresh install this coming 
weekend when I can devote time to it!  Right now I'm not getting the message 
anymore, but doing things fresh can't hurt, right?

Thanks again!
Cait

On 2012-09-05, at 11:55 AM, Gordon Smith <gor...@mac-access.net> wrote:

> Hi Cait
> 
> If you have the recovery tool on a USB thumb drive, just insert the drive, 
> and when you boot the system hold down the option key.  Give it 10/20 
> seconds, then hit the left/right cursor key once and press Enter.  This 
> should cause your machine to boot from the thumb drive and give you the 
> options.  I strongly suggest that, in the first table of options, you select 
> Disk Utility and then re-partition your hard drive.  Be sure to select "Mac 
> OS X (Journaled)" from the list of options.  Then in the "Options" section, 
> select "GUID" partition type, click Apply, then click Partition.
> 
> Once done, then you can proceed to the install as normal.
> 
> This is a problem which I've only seen once in over 7 years of Mac usage.  I 
> honestly can't remember whether this indicates a hardware problem or a 
> software one.  I thick it was software, and I hope it was.
> 
> Gordon
> 
> 
> On 4 Sep 2012, at 19:38, Cait Furness <caitlyn.furn...@gmail.com> wrote:
> 
> Ok, Gordon, that's what I was beginning to suspect.  I've already done a 
> repair permissions twice.
> 
> I'm running mountain lion now, how would I go about reinstalling it from 
> scratch, please?  Mark made us a usb stick with ml on it and I am now putting 
> all my important stuff on my back up drives so I can do everything cleanly.
> 
> thanks,
> Cait
> 
> On 2012-09-04, at 2:05 PM, Gordon Smith <gor...@mac-access.net> wrote:
> 
>> Hi Cait
>> 
>> This sounds like a pretty nasty systemic permissions issue.  I really would 
>> suggest that you back up everything important on to external media as 
>> quickly as you can. You may well end up having to reinstall from scratch, or 
>> from a backup.
>> 
>> Gordon
>> 
>> On 4 Sep 2012, at 18:59, Cait Furness <caitlyn.furn...@gmail.com> wrote:
>> 
>> Hi,
>> Lately whenever I try to delete items from the trash in mail, on my mac as a 
>> whole, or whenever I try to move items from my external drive onto my hard 
>> disk, I get a dialog which says the operation can't be completed and it's an 
>> error -50 and an ok button.  How do I fix this, please?
>> 
>> thanks,
>> Caitlyn
>> 
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