I wonder if a reading of the help tutorials might be of use? There's a section 
on supported scanners and hardware.

On 6 Nov 2013, at 8:07 am, William Lomas <[email protected]> wrote:

> Hello Dane, when I start the scan, the programme is saying busy, and the 
> scanner is not actually starting and therefore completing the scan of the 
> page.
> I doubt it is the driver, scenes on the mountain lion, and my wife's MacBook 
> air, all is working fine. Wish I could re-download Abby fine reader, I 
> purchased it before it became part of the Mac App Store, and now, have left 
> my license
> 
> Sent from my iPhone
> 
>> On 5 Nov 2013, at 20:22, Dane Trethowan <[email protected]> wrote:
>> 
>> Hi!
>> 
>> I just thought of something,perhaps the application is responding okay but 
>> the document you've scanned is taking a while to upload to the Docuscan 
>> server? I know this happens here and it can be painfully slow sometimes, you 
>> know the scan has been processed when Docuscan beeps, at that point you're 
>> ready to scan your next page, rescan the page etc.
>> 
>> 
>> Sent from Dane's iPhone +613400494862
>> 
>> 
>>> On 6 Nov 2013, at 5:46 am, William Lomas <[email protected]> wrote:
>>> 
>>>  hello to all 
>>> 
>>> has anyone else noted docuscan does not respond under mac 10.9?
>>> regards william
>>> 
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Dane Trethowan
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As the Mac Access Dot Net administrators, we do our very best to ensure that 
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worm-free.  However, this should in no way replace your own security strategy.  
We assume neither liability nor responsibility should something unpredictable 
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