Hello Desi,

You need to be in an editable field for the option to become available. Just 
open a new message or start a reply, and it should work.

Cheers,

Anne


On 15 Jan 2014, at 17:09, Desi Noller <[email protected]> wrote:

> Hi Anne,
> 
> Thanks again.  When I went into the e-mail menu under edit and the 
> substitutions submenu, my smart quote option was dimmed.  How can I get it to 
> be active?  Must I do that in System Preferences, or e-mail Preferences?  
> eventually I will get this stuff all down, or it will kill me!  LOL!
> 
> Desi

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