If this has already been explained, I apologize for the repetition.
PDF files are often produced as am image, or picture of text. This is very 
different from a PDF file that has been entered via typing or using optical 
character recognition. To someone visually reading, it is usually impossible to 
tell the difference. But, for those of us who cannot visually see a picture on 
the screen, the document appears to be blank. Run the image through sofware 
that will perform OCR, and you will be able to read the document. Sometimes, 
the format gets messed up, in which case, one must reprocess the image with 
adjustments to the OCR application to accommodate the format that is desired.

It is important to let your university understand what the problem actually is, 
so that, in future, they will save documents via OCR rather than by just taking 
a picture with a scanner.
HTH,

Leedy Diane Bomar
Sent from my iPhone

On Dec 10, 2014, at 03:00, Ian Harrison <[email protected]> 
wrote:

Dear All.
I am having real problems with my degree and it is stumping my University IT 
team as well.

I am often given links to e books to read. I am usually given two options - 
download a pdf or read online. I have permission to do so. The downloaded pdfs 
appear blank, just constantly saying "new line, new line" in preview. When I 
try to read online I cannot seem to access the text to start reading. My wife 
says the text is there but I can't get the voice over cursor into the document. 
I don't know if it is a frames issue or a DRM problem.

Has anyone out there solved this or come across the same?

Thanks in advance.
Ian
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