Dear All,
I just did as Stan suggested (see below), spoke to a lovely person called Olga. I should receive an invoice by e-mail within 24 hours and they will also snail mail a paper copy to be received within 10 days
Again thank you all for your replies.
Ann
My 2 cents:
I think Ann's got the thing to do in this case, and really, in any case when you want a good response from customer/tech support: ask for the person you're talking to's name. Then if stuff doesn't happen (like Amber's case) someone is accountable.
-Leigh
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