Hi Bill, I appreciate the detailed info. I'm suspect that this experience occurred sometime prior of April, 2002 when it was still The Complete Mac. If it occurred after that, I would be curious as to the specifics. That would only help us out.
Thanks, Ward Oldham, MacDude MacTown 1041 Bardstown Road Louisville, KY 40204 502-485-1243 ward at mactown.us On 1/10/03 11:37 PM, "Bill Holt" <billholt at iglou.com> wrote: > We could have met Ward, your name sounds familiar, but I'm one of those > people who sometimes has trouble remembering his sister's name, so I can't > say. > > I hope I didn't give the impression that _I_ was unhappy with service I'd > received. That is not the case. > > However, when I sent a relative newby (a client of mine) over there with the > instructions "Tell them you have a B/W G4 and need a firewire CDRW and > they'll take care of you." the result was as I described before. In fact, > she later bought at least three computers through the mail that would have > been bought there if she'd left the place happy. Later, when I visited the > store, I shared this information along with contact data so that > relationship repairs could be done, but they weren't. Like I said before, I > have a bias in favor of local businesses. > > It seems that in addition to the 'puter wonks who need to be there to keep > me happy, there needs to be at least one person who's happy working with the > elementary crowd. Actually, I'd guess the latter is more important to your > business in the long haul. > > > Bill Holt > > > | The next meeting of the Louisville Computer Society will > | be January 28. The LCS Web page is <http://www.kymac.org>. | The next meeting of the Louisville Computer Society will | be January 28. The LCS Web page is <http://www.kymac.org>.
