On Saturday, January 11, 2003, at 07:59 AM, John Stone wrote: > I'm using Bellsouth, and have nothing but great things to say, if I've > had a problem which has been very rare, they've been very, very > helpful. And it is rocking fast, it comes with your phone bill, so I > only have to write one check! > With all respect to John, I'm happy you're happy with BellSouth.
I wasn't. I used BS DSL for more than two years. In April 2002, I went out of town and forgot to unplug everything. Upon arriving home, I found my modem (BS's first generation internal, for a Windoze box) had been fried in a lightning storm. I chalked that up to my own forgetfulness and forked over $99 to BellSouth for a new modem. In October, '02, I saw the light and bought this wizard iMac (at CompUSA -- sorry guys, I didn't know the Compleat Mac had changed hands). The AppleKid there said my BS DSL modem would not be compatible, and I just needed to call BS to ask for a new ethernet modem, and that they would probably send me one for free. I did... and was told in no uncertain terms I would have to pay another $99. I told the supervisor that Earthlink would give me the correct modem for free, to which she replied, "Then get it from Earthlink." I used Mindspring for many years and only switched to BS because Mindspring was too slow in offering DSL in my neighborhood. BS's connections were always good, but customer support was always dismal. I was happy to switch back to Earthlink/Mindspring, but *four months* have gone by and BS is still tacking $45/mo onto my phone bill for DSL despite at least one phone call each month explaining that I cancelled the account. I hate BellSouth's BS. Thanks for letting me rant. Alex Alex Whitman alylex at earthlink.net Louisville, KY -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 1852 bytes Desc: not available Url : http://www.math.louisville.edu/pipermail/macgroup/attachments/20030111/c206d10b/attachment.bin
