You're right, Ward. I'd guess it was at least six months earlier, maybe a year.
It's got to be a tough situation. You're in a business where the customers are going to buy from you because they expect fewer problems. However, I imagine they often translate "fewer" to mean "no" - and that just ain't possible. Bill Holt ---------- >From: Ward Oldham <woldham at insightbb.com> >To: MUG <macgroup at erdos.math.louisville.edu> >Subject: Re: MacGroup: Local service(s) >Date: Sat, Jan 11, 2003, 12:24 AM > > Hi Bill, > > I appreciate the detailed info. I'm suspect that this experience occurred > sometime prior of April, 2002 when it was still The Complete Mac. If it > occurred after that, I would be curious as to the specifics. That would > only help us out. > > Thanks, > > Ward Oldham, MacDude > MacTown > 1041 Bardstown Road > Louisville, KY 40204 > 502-485-1243 > ward at mactown.us > > > On 1/10/03 11:37 PM, "Bill Holt" <billholt at iglou.com> wrote: > >> We could have met Ward, your name sounds familiar, but I'm one of those >> people who sometimes has trouble remembering his sister's name, so I can't >> say. >> >> I hope I didn't give the impression that _I_ was unhappy with service I'd >> received. That is not the case. >> >> However, when I sent a relative newby (a client of mine) over there with the >> instructions "Tell them you have a B/W G4 and need a firewire CDRW and >> they'll take care of you." the result was as I described before. In fact, >> she later bought at least three computers through the mail that would have >> been bought there if she'd left the place happy. Later, when I visited the >> store, I shared this information along with contact data so that >> relationship repairs could be done, but they weren't. Like I said before, I >> have a bias in favor of local businesses. >> >> It seems that in addition to the 'puter wonks who need to be there to keep >> me happy, there needs to be at least one person who's happy working with the >> elementary crowd. Actually, I'd guess the latter is more important to your >> business in the long haul. >> >> >> Bill Holt >> >> >> | The next meeting of the Louisville Computer Society will >> | be January 28. The LCS Web page is <http://www.kymac.org>. > > > > | The next meeting of the Louisville Computer Society will > | be January 28. The LCS Web page is <http://www.kymac.org>. > | The next meeting of the Louisville Computer Society will | be January 28. The LCS Web page is <http://www.kymac.org>.
