The forum based approach allows for many an 'aha' moment when you come
across items that other folks have encountered and posted messages
about (lots of discussion). It also makes for very easy and fast
searching on topic keywords if you already know what you are looking
for. The mail approach is good (we use it here) but the general public
will not find out about a solution that Apple came up with to fix a
problem Marta was having with her set-up like we could using the forum
approach.
Jerry
On May 04, 2004, at 5:38 PM, Marta Edie wrote:
> Jerry, why would it be a down note if I could get my problems solved
> be sending an e-mail? I do pretty well with Palm and their e-mail
> answers, much better than with their outsourced into the Phillipines
> support. As I said before, I would love to give Steve Jobs an earful,
> because you can't ever reach Apple to ask a question. Hardly ever do
> I find anything on Apple sites I actually am looking for. I only get
> the "aha" factor when I run into something accidentally, as , for
> example, why it is that the powerbook battery has to run down to 95%,
> before it charges itself up back to 100% battery charge. And I am
> sure, the messages will be posted, if not by Apple, then by an
> interested group. Am I missing something? ---- And as far as your
> exchange goes with Hen ,Bill at al ---- well, give me absorption time,
> maybe I shall take something in, or it will run past my brain like the
> sugar in a diabetic past his body. And BTW - My security update is
> already in my computer. Ain't you pleased how alert I am? (by
> accident, as I was searching for a different update yesterday)
> Marta
> On May 4, 2004, at 16:59, Jerry Yeager wrote:
>
>> Apple released security updates yesterday for both 10.3 and 10.2.8
>> and various folks are drooling over the preview of 10.4 to be shown
>> at the Worldwide Developers Conference (no features that will be
>> included in the new OS have been announced, but folks are still
>> drooling). About the updates: These come very highly recommended. I
>> have not heard of any bad problems / flaws in them so you can get the
>> appropriate one via SUPP or from Apple's site or from
>> versiontracker.com or your favorite software download site.
>>
>> On a slightly down note, it has been reported that Apple is changing
>> its support services from a forum / message board approach to an
>> email approach.
>>
>> Jerry
>>
>>
>>
>> | The next meeting of the Louisville Computer Society will
>> | be May 25. The LCS Web page is <http://www.kymac.org>.
>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu>
>> | List Web page: <http://erdos.math.louisville.edu/macgroup>
>>
>
>
>
> | The next meeting of the Louisville Computer Society will
> | be May 25. The LCS Web page is <http://www.kymac.org>.
> | List posting address: <mailto:macgroup at erdos.math.louisville.edu>
> | List Web page: <http://erdos.math.louisville.edu/macgroup>
>
| The next meeting of the Louisville Computer Society will
| be May 25. The LCS Web page is <http://www.kymac.org>.
| List posting address: <mailto:macgroup at erdos.math.louisville.edu>
| List Web page: <http://erdos.math.louisville.edu/macgroup>
