The It people here watch DVD's all day long.:) With the doors locked and the windows in their office blocked.
________________________________ From: [EMAIL PROTECTED] [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta Edie Sent: Friday, August 18, 2006 9:22 AM To: macgroup at erdos.math.louisville.edu Subject: Re: Re(3): MacGroup: Jefferson Community College email You know if they hired me as tech support, I would do just as well or better than most of those guys I encounter on the other end of the phone line. I know I would try to figure things out when questions were asked which I could not answer, so the next time around I would be more knowledgeable than to give pat answers, like :oh, you have a Mac, but we do not support them, oh, Safari, but that is no browser we support , although that is always a hedge and a lot of bull. I usually then let them have it and you haven't encountered a woman in wrath!!- Our group has given me more help and pointers than all the tech help together, given a few exceptions. My strategy is that I hang up as soon as I encounter the laisser faire attitude and call again and again ( I have a speaker phone ) until I finally get a person who knows what he is talking about and who has the nerve to tell me he can't help or does not know , instead of blaming a piece of equipment or program to hide his ignorance. Insight is always good at hedging except for John Stone, but he is removed from the tech support now in greener fields i suppose, and the Apple guys in Canada seem to do a nicer job than the ones in California, at least it seems that up there in Canada they have a bunch who interchange ideas, but maybe it is just happenstance that I receive better Apple help when it comes out of Canada. Even from India I often get better advice after I get over the name game. I always first ask why they took a certain English name and how the weather is and what time it is, also how old they are and then ask to leave out all that verbiage they are supposed to say. Then we have set up a relationship and are free to talk assistance and they can't do enough to try to help, getting me their managers and what not for further assistance. Then as we part I cut off their endspiel explaining it is not necessary to tell me that they were glad I called and all that garbage and to save what they are trying to say for their next client or rather to forget about that altogether, hoping that someone might listen to the tapes they are recording and eventually cut out all that crap. I might not succeed in this, but it gives me satisfaction that I tried. Marta On Aug 18, 2006, at 8:26 AM, Ed Wiser wrote: Keeps it simple for the IT people. -----Original Message----- From: owner-macgroup at erdos.math.louisville.edu [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Harry Jacobson-Beyer Sent: Friday, August 18, 2006 8:23 AM To: Macusergroup Subject: Re(3): MacGroup: Jefferson Community College email Yes, no pop or IMAP I asked. Thanks. Thursday, August 17, 200610:12 PMJonathan Fletcherjfletch at newmediaconstco.com On Aug 17, 2006, at 5:15 PM, "Harry Jacobson-Beyer" <harryjb at bellsouth.net> wrote: I just talked with tech support at JCC and was told they do not use smtp and I would have to use entourage and they don't know how to set that up. Any thoughts? BTW I've tried mail.kctcs.edu and it doesn't work! Thanks. You would use the SMTP server of your own ISP. SMTP is outgoing, who (whom?) you send your mail through. This is ALMOST always the service you are getting your internet access from. IIRC, your SMTP server would be mail.bellsouth.net. What you want is the POP settings--the incoming settings for checking your mail. Their site doesn't appear to offer any way to do that. Did the tech support people tell you they had no POP (or IMAP) access either? j. -- Jonathan Fletcher jfletch at newmediaconstco.com | The next meeting of the Louisville Computer Society will be August 22 | at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> | The next meeting of the Louisville Computer Society will be August 22 | at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> | The next meeting of the Louisville Computer Society will | be August 22 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> -------------- next part -------------- An HTML attachment was scrubbed... URL: http://www.math.louisville.edu/pipermail/macgroup/attachments/20060818/9bb2d79b/attachment.html
