Family Guy. -----Original Message----- From: owner-macgroup at erdos.math.louisville.edu [mailto:[EMAIL PROTECTED] On Behalf Of Marta Edie Sent: Friday, August 18, 2006 11:35 AM To: macgroup at erdos.math.louisville.edu Subject: Re: Re(3): MacGroup: Jefferson Community College email
Oh Ed, I wonder what subjects! Marta On Aug 18, 2006, at 9:54, Ed Wiser wrote: > The It people here? watch DVD's all day long.:) With the doors locked > and the windows in their office blocked. > ? > ? > > From: owner-macgroup at erdos.math.louisville.edu > [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Marta > Edie > Sent: Friday, August 18, 2006 9:22 AM > To: macgroup at erdos.math.louisville.edu > Subject: Re: Re(3): MacGroup: Jefferson Community College email > > You know if they hired me as tech support, I would do just as well or > better than most of those guys I encounter on the other end of the > phone line.? I know I would try to figure things out when questions > ?were asked which I could not answer, so the next time around I would > be more knowledgeable? than to give pat answers, like? :oh, you have a > Mac, but we do not support them, oh, Safari, but that is no browser we > support , although that is always a hedge and a lot of bull. I usually > then let them have it and you haven't encountered? a woman in > wrath!!- > > Our group has given me more help and pointers than all the tech help > together, given a few exceptions. My strategy is that I? hang up as > soon as I encounter the laisser faire attitude and call again and > again? ( I have a speaker phone ) until I finally get a person who > knows what he is talking about and who has the nerve to tell me he > can't help or does not know , instead of blaming a piece of equipment > or program to hide his ignorance. > ?Insight is always good at hedging? except for John Stone, but he is > removed from the tech support now in greener fields i suppose, and the > Apple guys in Canada seem to do a nicer job than the ones in > California, at least it seems that up there in Canada they have a > bunch who interchange ideas, but maybe it is just happenstance that I > receive better Apple? help when it comes out of Canada. > > Even from India I often get better advice after I get over the name > game. I always first ask why they took a certain English name and how > the weather is and what time it is, also how old they are and then ask > to leave out all that verbiage they are supposed to say. Then we have > set up a relationship and? are free to talk assistance? and they can't > do enough to try to help, getting me their managers and what not for > further assistance. Then as we part I cut off their endspiel > explaining it is not necessary to tell me that they were glad I called > and all that garbage and to save what they are trying to say for their > next client or rather to forget about that altogether, hoping that > someone might listen to the tapes they are recording and eventually > cut out all that crap. I might not succeed in this, but it gives me > satisfaction that I tried. > > Marta > > > > On Aug 18, 2006, at 8:26 AM, Ed Wiser wrote: > >> Keeps it simple for the IT people. >> >> -----Original Message----- >> From: owner-macgroup at erdos.math.louisville.edu >> [mailto:owner-macgroup at erdos.math.louisville.edu] On Behalf Of Harry >> Jacobson-Beyer >> Sent: Friday, August 18, 2006 8:23 AM >> To: Macusergroup >> Subject: Re(3): MacGroup: Jefferson Community College email >> >> Yes, no pop or IMAP I asked. Thanks. >> >> Thursday, August 17, 200610:12 PMJonathan >> Fletcherjfletch at newmediaconstco.com >> >>> >>> On Aug 17, 2006, at 5:15 PM, "Harry Jacobson-Beyer" >>> <harryjb at bellsouth.net> wrote: >>> >>>> I just talked with tech support at JCC and was told they do not use >>>> smtp and I would have to use entourage and they don't know how to >>>> set that up. Any thoughts? >>>> >>>> BTW I've tried mail.kctcs.edu and it doesn't work! >>>> >>>> Thanks. >>> You would use the SMTP server of your own ISP. SMTP is outgoing, who >>> (whom?) you send your mail through. This is ALMOST always the >>> service you are getting your internet access from. IIRC, your SMTP >>> server would be mail.bellsouth.net. >>> >>> What you want is the POP settings--the incoming settings for >>> checking your mail. >>> >>> Their site doesn't appear to offer any way to do that. Did the tech >>> support people tell you they had no POP (or IMAP) access either? >>> >>> j. >>> >>> -- >>> Jonathan Fletcher >>> jfletch at newmediaconstco.com >>> >>> >>> | The next meeting of the Louisville Computer Society will be August >>> 22 >>> | at Pitt Academy, 6010 Preston Highway. >>> | The LCS Web page is <http://www.kymac.org>. >>> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >>> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> >> >> >> | The next meeting of the Louisville Computer Society will be August >> 22 >> | at Pitt Academy, 6010 Preston Highway. >> | The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> >> >> >> >> | The next meeting of the Louisville Computer Society will be August >> | 22 at Pitt Academy, 6010 Preston Highway. >> | The LCS Web page is <http://www.kymac.org>. >> | List posting address: <mailto:macgroup at erdos.math.louisville.edu> >> | List Web page: <http://erdos.math.louisville.edu/macgroup> | The next meeting of the Louisville Computer Society will be August 22 | at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup> | The next meeting of the Louisville Computer Society will | be August 22 at Pitt Academy, 6010 Preston Highway. | The LCS Web page is <http://www.kymac.org>. | List posting address: <mailto:macgroup at erdos.math.louisville.edu> | List Web page: <http://erdos.math.louisville.edu/macgroup>
