On Jan 13, 2008, at 1:29 PM, Michael Robertson wrote:
> Thinking of switching back to Insight from AT&T, for their 3 service
> bundle. Any opinions from current Insight users on their service, and
> is the new 10Mb internet service up to or near that speed?
Hello Mike,
— I only have Insight's ISP/BB services...
— Customer service is positive and responsive.
— On-site tech response is by appt., usually for a 3-to-4 hr.
window.
— ISP outages have happened due (mostly) to faulty install specs
down the line from an installer with a new customer.
— Available speed is just as advertised, as long as the server you
are feeding your stream (or downloading your files from) can
keep up.
— They have also announced new 20 Mbps service for $20
more a month (I think).
— My sister has the 3-service bundle, and she's *very* happy.
Dump AT&T. ("plonk")
Regards,
Russ Preston
> Unless I can negotiate a better rate from AT&T, for phone, long
> distance, and 6.0 DSL, I would be spending around 30% less per
> month. Or is their price quote just a "teaser", for the first year or
> so?
>
> Thanks
> Mike
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