Beth have you tried deleting the preference file of AOL?
AOL® Welcome Screen on Mac® OS X is Blank
The above page talks about doing that.
On Sep 28, 2009, at 1:20 PM, Beth Phillips wrote:
My mom is running Panther and the older Mac OS version of AOL for
her email. She uses Bell South for her internet access and has a
free AOL mail account.
In the last two weeks or so she has lost the ability to download
email attachments. I stopped by the other night to see if I could
fix it for her and I’m stumped.
If I log into her user account on the Mac, connect to AOL using her
login info and try to download nothing happens. When you close out
of AOL a box comes up saying that there are files to download and
asks if you want to download them now, but again nothing happens. We
are selecting the Download Now option in AOL and not Download Later.
If I sign onto her AOL as a guest and use my AOL account I can
download fine.
At this point I thought maybe some type of blocking had been
inadvertently turned on, so I logged into AOL’s web mail using her
account and checked all the spam and filtering settings and nothing
is being blocked. I went home and tried to download from her account
using my copy of AOL and it worked fine there as does web mail.
I thought maybe there was a problem with her user account on the Mac
so I made a test user account and launched AOL there. When I signed
on with her info again, no downloads, but I could sign in as a guest
and it worked fine for my account. So it’s something specific to her
account on her Mac, but if I’m creating a new user account on the
Mac, shouldn’t it work there?
I ran Disk Utility and even reinstalled AOL while I was there and
still no luck.
Another curiosity, I tried to login to her computer using Remote
Desktop after I was back home and under the DNS Name column in ARD
it says something about a cache and proxy.aol.com. If she is using
Bell South for her internet access why would the DNS say AOL?
Any suggestions would be much appreciated.
--
Thanks,
Beth
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