My mom is running Panther and the older Mac OS version of AOL for her email. She uses Bell South for her internet access and has a free AOL mail account. In the last two weeks or so she has lost the ability to download email attachments. I stopped by the other night to see if I could fix it for her and I¹m stumped.
If I log into her user account on the Mac, connect to AOL using her login info and try to download nothing happens. When you close out of AOL a box comes up saying that there are files to download and asks if you want to download them now, but again nothing happens. We are selecting the Download Now option in AOL and not Download Later. If I sign onto her AOL as a guest and use my AOL account I can download fine. At this point I thought maybe some type of blocking had been inadvertently turned on, so I logged into AOL¹s web mail using her account and checked all the spam and filtering settings and nothing is being blocked. I went home and tried to download from her account using my copy of AOL and it worked fine there as does web mail. I thought maybe there was a problem with her user account on the Mac so I made a test user account and launched AOL there. When I signed on with her info again, no downloads, but I could sign in as a guest and it worked fine for my account. So it¹s something specific to her account on her Mac, but if I¹m creating a new user account on the Mac, shouldn¹t it work there? I ran Disk Utility and even reinstalled AOL while I was there and still no luck. Another curiosity, I tried to login to her computer using Remote Desktop after I was back home and under the DNS Name column in ARD it says something about a cache and proxy.aol.com. If she is using Bell South for her internet access why would the DNS say AOL? Any suggestions would be much appreciated. -- Thanks, Beth
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