Andy,
I SO appreciate knowing about companies like this, when I do I will
never support. I feel the same way about HP, they abandon Apple years
ago and Epson hung in there. I have tons of Epson equipment and will
continue to buy more to never buy HP again.
Many thanks.
John
On Nov 2, 2009, at 10:39 PM, Andy Arnold wrote:
Hey gang,
Here's just a warning to pass on. Visioneer is planning to release a
new scanner for the Mac market.
I scanned thousands of pages into their Visioneer Paperport product
years ago. Then they stopped supporting it. COMPLETELY. I emailed! I
Called! I sent them LETTERS! I begged them to help me save and
convert the hundreds of hours I spent cataloging my entire business
document library. Guess what I got? NOTHING! This horrible corporate
behavior should never be rewarded. When the Mac market went soft,
they abandoned us. It wouldn't have been so bad had they done the
right thing, developed a conversion application to help us move from
their proprietary format to PDF and let us go about our business. I
understand that they were no longer making money in the Mac market
and it was simply a business decision. But no, they just dropped all
of their users cold. Intolerable. And now they hope to re-enter the
Mac market when Apple's fortunes are rising? How insulting. How do
they plan to ensure that new users won't be stranded in the future?
This is a great lesson for every business school curriculum - How
to make enemies out of your customers....
I moved on to Fujitsu's Scansnap and love it. Sorry for the rant....!
_______________________________________________
MacGroup mailing list
[email protected]
http://www.math.louisville.edu/mailman/listinfo/macgroup
_______________________________________________
MacGroup mailing list
[email protected]
http://www.math.louisville.edu/mailman/listinfo/macgroup
