Jane, Another opinion.
Nobody beats Insight. U-verse is slower because it's DSL. It may be fast enough for you, but for similar pricing I prefer faster. I don't know how Dish delivers their internet these days, but when I had them their internet was abysmal and I never considered it. If they do not deliver their internet over a wire or cable, throw it back. If they are partnering with AT&T to deliver the internet then you are even worse off than just having AT&T because the "phone company" does not give their best service to their competitors. They are required to sub-lease their lines to competitors by law, but they do not go out of their way to make anyone happy about it. Insight gives me great phone, TV and really fast internet and I have always had good service from them when I needed it. Others have had different experiences. Sorry about yours. Have you called them and asked to escalate your issues to a supervisor? Oh, and you're right: they charge more for their service because they can. Their internet is way faster than any of their competitors. That said, you can negotiate a better rate. Call their customer service and say you're considering switching to U-Verse and want to give them one last shot. If they don't take the hint ask to speak to "Retention." Tell them you do not want less service, but you want to PAY less. They will work with you and give you a better price. I heard about that technique and tried it successfully. If you've been getting bad service out of them then you have even better reason to ask for a break. I do not work for Insight, but I hear grumblings about them all the time. A little perspective: If you want really bad customer service, go ahead and switch to AT&T! Dish is a different story. When I had them years ago, the TV and service were great, but I was paying a lot more for TV than I do now with Insight. They are a good company hobbled by the difficulty of delivering high speed internet when they don't own wires into the homes (Well, other than the ones coming off their really ugly antennas). I honestly can't see any real competitor to Insight for the all-in-one approach. Unless Time-Warner messes it up. We'll see, I guess. Jonathan On Sep 20, 2011, at 9:18 AM, Bradley Bishop <[email protected]> wrote: > Jane: We switched to U-verse for TV and Internet a while back and have been > extremely pleased. Hopefully it's available in your area. > > > On Sep 20, 2011, at 5:17 AM, Ed Wiser wrote: > >> Insight was purchased by Time Warner recently. >> http://gigaom.com/broadband/time-warner-cable-insight/ >> >> My daughter has U verse with AT&T and says it is much better than Insight. >> But that is only available in certain areas of the county right now. >> >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of J. Blake >> Sent: Tuesday, September 20, 2011 2:01 AM >> To: Topics related to Apple and Macintosh computers >> Subject: [MacGroup] Direct TV? >> >> Hi All, >> >> Does anyone use DirectTV for internet, phone and TV? >> >> Does it work and is it fast? >> >> We're really disgusted with Insight. They just keep raising their prices >> because they can. >> >> Jane >> _______________________________________________ >> MacGroup mailing list >> [email protected] >> http://www.math.louisville.edu/mailman/listinfo/macgroup >> -- Jonathan Fletcher FileMaker 9/10/11 Certified Developer Fletcher Data Consulting [email protected] http://www.fletcherdata.com 502-509-7137 Kentuckiana's FileMaker Users Group Next meeting: Tuesday, September 27, 12:00 pm to 3:00-ish Blog: http://www.kyfmp.com _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
