j.: My point was that speed is not always paramount. Our internet connection is plenty fast enough for what we need (even streaming to our AppleTV 2.0) and our TV/DVR experience is significantly more pleasant than we had with Insight, so I don't care if it costs me more (which with bundling and promotions, it actually doesn't!). The warm-fuzzy feeling we have with U-verse is worth more to me than the poke-a-sharp-stick-in-the-eye experience we had with Insight. Just like the sweet feeling I have using a Mac is worth paying more for not having to endure the Windows experience, even though I could have spent less for a much faster machine.
The bottom line is this: If you're happy with Insight, stay with them; but if you're disgusted with Insight (as Jane said she was), then U-verse is well worth serious consideration even if it costs a bit more. On Sep 22, 2011, at 10:14 AM, Jonathan Fletcher wrote: > Thanks, Brad. I was quoting a mixture of facts, published numbers and prices > and personal experience, and you responded with a comment about my attitude > (and equated me with a Windows user, no less! Them's fightin' words!) and > quoted only personal experience. > > Address this fact: > Even taking into account the technological differences between the services, > how is 6 megabits for $43 faster than 20 megabits for $40? > > Your point about Insight ticking people off is a valid one (and the list of > those people is long). But don't forget to take into consideration that AT&T > has been in the bottom of the customer service barrel for a long time as > well. > > Your success with AT&T customer service is anecdotal, as is mine with > Insight. > > Mileages do vary. (Something upon which we can definitely agree!) > > ::-) > > j. > > > > On Sep 22, 2011, at 9:04 AM, Bradley Bishop <[email protected]> wrote: > >> From: Bradley Bishop <[email protected]> >> Date: September 22, 2011 9:03:38 AM EDT >> To: Topics related to Apple and Macintosh computers >> <[email protected]> >> Subject: Re: [MacGroup] MacGroup Digest, Vol 29, Issue 12 >> Reply-To: Topics related to Apple and Macintosh computers >> <[email protected]> >> >> >> j.: Please don't take this the wrong way, but you sound a bit like one of >> those Windows users we've all met before who never has any problems with >> their computers and think Mac users are stupid for paying more for a >> computer when you can get so many more gigaflops and terabytes for way less >> money with a Windows machine. We switched to U-verse from DSL for internet >> and Insight for TV and couldn't be happier. We have faster internet service >> and a much more enjoyable TV experience (love the U-verse iPhone app!!!) >> and, thanks to a 1-year promo, are paying significantly less than we were >> for our DSL and Insight combined. And the customer service we have received >> from the Oxmoor AT&T store has been wonderful -- and waaaaay better than >> even the best experience we ever had at the Hubbard's Lane Insight outlet. >> >> Everyone's mileage will vary, of course, but most of us just want a reliable >> internet connection with adequate-for-what-we-want-to-do speed and an >> enjoyable TV/DVR experience. For anyone who Insight has left a bad taste in >> their mouth (like it sounds is the case for the original poster of this >> thread, Jane) then I would recommend U-verse without hesitation. >> >> >> On Sep 20, 2011, at 11:24 AM, Jonathan Fletcher wrote: >> >>> Sorry, Nora, but have you compared the numbers? >>> >>> The top number published about UVerse is 24 Megabit, and AT&T says it costs >>> $63. 20 Megabits with Insight is $45 and you can get all the way up to 50 >>> Megs (a mostly out-of-reach $95, but there if you have to have it). The >>> lowest Insight speed is 10 Megabit ($35) and the lowest UVerse is 3 Megabit >>> ($38). >>> >>> If I paid for UVerse service just three dollars more than what I pay for 20 >>> megabit service right now, I could get a whopping 6 Megabits! >>> >>> Now, Insight says those numbers are the maximum and doesn't promise them. >>> That is understood, but I have never had a problem and typically get right >>> around what they promise and frequently more. UVerse is supposed to be some >>> kind of dedicated cable to your house, and you supposedly are not sharing >>> that bandwidth with your neighbors, as is the case with Insight. While your >>> connection may technically stay at the advertised speed, your ability to >>> access the internet is still shared with the whole neighborhood--the choke >>> point is just further up the street. >>> >>> I'll keep my Insight, er, ah, Time-Warner. >> > > > > -- > Jonathan Fletcher > FileMaker 9/10/11 Certified Developer > > Fletcher Data Consulting > [email protected] > http://www.fletcherdata.com > 502-509-7137 > > Kentuckiana's FileMaker Users Group > Next meeting: Tuesday, September 27, 12:00 pm to 3:00-ish > Blog: http://www.kyfmp.com > > > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup > _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
