Where in the world do you find service like this? Anywhere? Unfortunately I have two iCloud accounts and believe it or not Apple has not figured out a way to merge the two. Tim says "they are working on it".
I have been working on trying to get this mess cleaned up for a year…off and on. I have made appointments with One To One, they couldn't help, I have called Apple support over the months and they can't straighten it out….What finally made me try once again was a gift card given to me under the one account I never purchase items so I went to the account where I make purchases and spent the money. I was then billed by Apple. This began the trek to work this out once again…and finally a fantastic guy at the Apple store took an hour and got everything working, he was super but in the meantime I had a young lady in support at iTunes working with me She refunded the moneys I spent with the wrong account and has directed me to a security section that will be able to now remove the card from the wrong account….but what I am wanting to stress here is the amount to contact this lady has had with me. I didn't ask but she has continued working with me for the past couple weeks, no less than 10 emails back and forth, following up to see if I had been helped and when I told her today that it was finally corrected she send this note. Hello John, You are most welcome! I was so happy to be a part of your family for a brief time as well! Remember, at any time, should you have any other questions or concerns, please feel free to send me an email! I wish you only the best and hope that you continue to enjoy the iTunes Store. I hope that you and your family have a fantastic day and weekend, John! Sincerely, Heather iTunes Store Customer Support http://www.apple.com/support/itunes/ww O.K., corporate America, study this and understand one of the main reasons I will always be an Apple customer, where in the world would you find a company the size of Apple with this kind of service….then again maybe this is one reason Apple has such loyal customers. John
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