Don't buy Telus service

[Scott MacLean]

Hmm...Telus lays off 6500 workers, and now nobody can get through to their customer service. Wonder why they didn't see that coming?

TELUS CUSTOMER COMPLAINTS UP TENFOLD: In the first nine
months of 2003, the CRTC received 2,010 complaints from Telus
customers, compared to only 214 complaints in the same period
last year. The complaints refer mainly to repair intervals,
service installation, and difficulty in reaching the business
office.

** Telus has failed to meet CRTC Quality of Service
requirements for several quarters. Commission staff say
Telus has recently promised to bring service up to par "by
year-end."

** Last year, when Telus announced a plan to reduce staff by
6,500, the Telecommunications Workers Union warned that
the cuts would harm customer service.

www.crtc.gc.ca/eng/publications/reports/8660/8660.htm

_______________________
Scott MacLean
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http://www.nerosoft.com