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Hi Scott,
Been with Telus for ten years now. Never had any trouble
getting any info that I wanted from them, and they are so gracious on the
phone. They even let me keep my old plan in which I am charged by the
second, rather than being rounded of to the minute.
They have laid off numbers, but so does any other company that
is top heavy in the service dept.
Looks like that I am defending Telus, but they have given me
great service, unlike Ma Bell, in which I have waited up to ten minutes then
gave up trying to talk to someone.
Anyway, just another view point to round the issue
up.
Was super to talk with you at Karen's.
Take care,
Ted
----- Original Message -----
Sent: Monday, October 20, 2003 1:16
PM
Subject: Don't buy Telus service
Hmm...Telus lays off 6500 workers, and now nobody can get
through to their customer service. Wonder why they didn't see that
coming?
TELUS CUSTOMER COMPLAINTS UP TENFOLD: In the first
nine
months of 2003, the CRTC received 2,010 complaints from Telus
customers, compared to only 214 complaints in the same period
last
year. The complaints refer mainly to repair intervals,
service
installation, and difficulty in reaching the business
office.
**
Telus has failed to meet CRTC Quality of Service
requirements for several
quarters. Commission staff say
Telus has recently promised to bring
service up to par "by
year-end."
** Last year, when Telus announced
a plan to reduce staff by
6,500, the Telecommunications Workers Union
warned that
the cuts would harm customer service.
www.crtc.gc.ca/eng/publications/reports/8660/8660.htm
_______________________
Scott MacLean
[EMAIL PROTECTED]
ICQ: 9184011
http://www.nerosoft.com
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