On Dec 27, 2011, at 8:35 PM, Daniel Hazelbaker wrote: > According to this page: http://support.wdc.com/warranty/policy.asp most of > their drives are 3-5 years. It is only a few portable drives that are at > 1-year (which is understandable since they are going to get beat around a lot > more). > > We always buy the WD Black or Enterprise drives and thus get the full 5-year > warranty. And WD is much nicer to work with with warranty replacement than > Seagate. WD you just fill out a form online. Seagate I have had tell me > over the phone (more than once) that they can't do anything because we are > running Mac and I will have to install Windows on the drive first to see if > that solves the issue. (Issue being the drive ticks and does not spin up) > > As to your specific problem, I have indeed never seen that - though it is > possible that is a new message in Lion or something. > > Daniel
I have never had a problem getting Seagate replaced by filling out a form online (only). And never once have the drives been in a Windows machine. They have either been in unix servers or in Macs. Most in unix servers. I just describe the problem in the online form, get their labels they provide online, and send it in. A few weeks later a new (or refurb) drive shows up. I used to avoid WD due to some bad experiences back "in the day". However, lately I have added them to my list of drives I buy. My seagates also have 5 year warranties. I only buy the "enterprise" versions of drives. _______________________________________________ MacOSX-admin mailing list [email protected] http://www.omnigroup.com/mailman/listinfo/macosx-admin
