On Dec 28, 2011, at 10:52 AM, Tom M. Blenko wrote: > >> I have never had a problem getting Seagate replaced by filling out a form >> online (only). And never once have the drives been in a Windows machine. >> They have either been in unix servers or in Macs. Most in unix servers. I >> just describe the problem in the online form, get their labels they provide >> online, and send it in. A few weeks later a new (or refurb) drive shows up. >> >> I used to avoid WD due to some bad experiences back "in the day". However, >> lately I have added them to my list of drives I buy. My seagates also have >> 5 year warranties. I only buy the "enterprise" versions of drives. > > I have had trouble withi Seagate but perhaps my expectations are different. > > I bought 4 "green" 1TB retail drives (at different times) to put in RAID > enclosures.
I am not excusing Seagate for poor CS and QC. But when you buy bottom of the barrel drives for a RAID you need to expect that they will fail. The "Green" drives from any of the manufacturers suck (including WD "Green" drives). Read the reviews on newegg and other retailers for them. While reviewers tend to be more negative than average, the "Green" junk from any brand sucks dockey-boobs based on these experiences by others from almost any retailer customer review site. WD Black and Seagate enterprise level drives tend to fair better in the reviews (though they have their share of failure reviews). Why the drive companies even make these bottom of the barrel drives with their names on them is a mystery to me. It just tarnishes the brand. All the drive companies suck in terms of trying to pump out as many drives as cheaply (and also as inexpensively) as possible and not giving a flying hoot about the actual customer. Too many MBAs running companies who don't have a clue on "delighting the customer." "The Dumbest Idea In The World: Maximizing Shareholder Value - Forbes" ---- http://www.forbes.com/sites/stevedenning/2011/11/28/maximizing-shareholder-value-the-dumbest-idea-in-the-world/ While Apple has its share of miscues and screwups (all big organizations do), they try and "delight the customer" more than they try and do the bean-counter thing which is why they have $70-80 Billion in the bank and rank the top of the customer satisfaction surveys. These other companies could try and learn from that. In the long run, they would do better. _______________________________________________ MacOSX-admin mailing list [email protected] http://www.omnigroup.com/mailman/listinfo/macosx-admin
