Hi Nigel (et al), Thanks for your post.
On 05/10/2012, at 4:22 PM, Morson wrote: > Just spotted this thread whilst searching for info on the same problem. Still happening to me, about once every three months. > I find I can normally get the mail working again by deleting the offending > message from the mail queue. Yes, I have found that as well. What's worrying though is a lot of entries in the mail queue (in OS X Server Admin at least) look completely garbled and I worry I might be deleting messages other than the ones I think I am. I probably should be using the command line (but I am tired ;-). > If you sort by date you'll probably find there > are two messages from the same person at the top of the list. If you click > on them, one will show 'trace service failure' in the info window. Delete > both and hit Retry button. It might take a while to sort out, as the failure > cycle has to get up to 11 (the fatal one) before it will try again. The > other way I found of confirming which message caused the problem is to > search for 'trace service' in the SMPT log and then noting the message ID. > It should correspond to the message ID of one of the messages identified by > the previous method. This is VERY useful, thank you. I will try it next time it happens. > In our case it seems to be triggered by read receipt requests. If we ask the > sender to turn them off the messages get through fine. Very interesting thanks. Is there some way we can fix it at our end though - it's a bit hard to ask everyone else not to send read receipt requests ;-) Thanks again for taking the time to post your solution. Cheers, Ashley. > > > > Ashley Aitken wrote: >> >> >> Hi All, >> >> I'm having trouble with the Mail service on MacOSX Server Snow Leopard >> 10.6.8. A few days ago it just suddenly stopped delivering email both >> ways (outgoing and incoming). Email doesn't bounce it just seems to get >> trapped in postfix. >> >> The SMTP log repeats: >> >> Oct 22 07:02:21 server postfix/qmgr[33748]: warning: connect #1 to >> subsystem private/trace: Connection refused >> Oct 22 07:02:31 server postfix/qmgr[33748]: warning: connect #2 to >> subsystem private/trace: Connection refused >> Oct 22 07:02:41 server postfix/qmgr[33748]: warning: connect #3 to >> subsystem private/trace: Connection refused >> Oct 22 07:02:51 server postfix/qmgr[33748]: warning: connect #4 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:01 server postfix/qmgr[33748]: warning: connect #5 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:11 server postfix/qmgr[33748]: warning: connect #6 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:21 server postfix/qmgr[33748]: warning: connect #7 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:31 server postfix/qmgr[33748]: warning: connect #8 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:41 server postfix/qmgr[33748]: warning: connect #9 to >> subsystem private/trace: Connection refused >> Oct 22 07:03:51 server postfix/qmgr[33748]: warning: connect #10 to >> subsystem private/trace: Connection refused >> Oct 22 07:04:01 server postfix/qmgr[33748]: fatal: connect #11 to >> subsystem private/trace: Connection refused >> Oct 22 07:04:02 server postfix/master[21458]: warning: process >> /usr/libexec/postfix/qmgr pid 33748 exit status 1 >> >> and the IMAP log shows: >> >> Oct 21 15:00:09 server dovecot[1446]: IMAP(*): Corrupted index cache file >> /var/spool/imap/dovecot/mail/CBAADED6-2713-11D8-94F9-00306542E9BA/.Sent >> Messages/dovecot.index.cache: Corrupted physical size for uid=8712: 527 != >> 504 >> Oct 21 15:00:10 server dovecot[1446]: IMAP(*): Corrupted index cache file >> /var/spool/imap/dovecot/mail/CBAADED6-2713-11D8-94F9-00306542E9BA/.Sent >> Messages/dovecot.index.cache: Corrupted physical size for uid=8422: 384 != >> 369 >> >> (the way to fix these seems to be deleting cache files and letting dovecot >> rebuild them, but I have done that and they still seem to pop up now and >> then) >> >> and Mail access shows: >> >> Oct 22 07:06:11 server push_notify[21380]: notification server connect >> failed, will retry in 300 seconds >> >> There are about 200 emails in the Mail Queue and a strange one with id >> FFFFFFFFFF and recipients and sender […] and sometimes strange entries pop >> up in there the look like a mail config file. >> >> Strangely sometimes a few emails seem to get through and in my tinkering a >> bunch of emails once got through. >> >> Everything was working find and I don't think I changed anything to cause >> this. >> >> I've tried just about everything I know, including: >> >> 1. Stopped and started the Mail Service and rebooted the server multiple >> times >> 2. Deleted (using Server Admin) entries in the Mail Queue that look >> problematic (there was one relatively large one 13MB and one or two >> without recipients in the listing) >> 3. Turned up logging but nothing new seems to be reported >> 4. Search the web for the error message but can't find anything really >> related to "private/trace" >> >> My next idea is to remove all the mail in the Mail Queue but I would >> prefer not to do that. >> >> Any suggestions or even pointers to forums that can help with postfix >> problems (if it is postfix causing this) would be most appreciated. My >> wife is getting impatient for her email ;-) >> >> Note this is Snow Leopard Server (running on a Mac mini Server) and NOT >> Lion Server. >> >> Thanks in advance for any assistance or pointers. >> >> Cheers, >> Ashley. >> >> PS Sending this through >> MobileMe_______________________________________________ >> MacOSX-admin mailing list >> [email protected] >> http://www.omnigroup.com/mailman/listinfo/macosx-admin >> >> > > -- > View this message in context: > http://old.nabble.com/Problems-with-Mail-Service-on-MacOSX-Server-Snow-Leopard-10.6.8-tp32699653p34508281.html > Sent from the OmniGroup - MacOSX-Admin mailing list archive at Nabble.com. > > _______________________________________________ > MacOSX-admin mailing list > [email protected] > http://www.omnigroup.com/mailman/listinfo/macosx-admin -- Ashley Aitken Perth, Western Australia mrhatken at mac dot com Social (Facebook, Twitter, Skype etc.): MrHatken Professional (LinkedIn, Twitter, Skype etc.): AshleyAitken Dropbox stores your files so you can access from any computer. 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