It's not as if we didn't see this arrogance coming. About a year ago, I was called by a client who was having printer problems. It seems her Hewlett-Packard printer was insisting that her new Hewlett-Packard cartridge was counterfeit.
When we inserted it, it gave us a little lecture about how we should only be using genuine inks to honor our warranty (long since expired), and did we really want to use it anyway? When I clicked yes, it gave us another lecture about how if we used this cartridge we wouldn't be building up some sort of merchandise brownie points that we could trade in for Valuable Prizes further down the line, and did I really, really want to use this cartridge? When I clicked yes again, it grumbled and sulked and finally allowed the cartridge changing operation to complete. When we printed a test page off the web, it became immediately apparent that the passive aggressive little motherfucker was printing colors from every cartridge except the one we had just changed. It was refusing to use the cartridge it thought was counterfeit, even though I had told it to do so twice. And of course the icing on the cake was that the cartridge was genuine to begin with. Fortunately for us, these cartridges came two to a box, so I had the client unwrap and insert the other one, which the printer immediately accepted. I called Hewlett-Packard to report that they had a saboteur on their assembly line who was inserting counterfeit ink cartridges into genuine Hewlett-Packard boxes, and demanded a genuine replacement cartridge be shipped directly from them, as I could no longer trust OfficeMax not to be implicated in the fraud. > On Feb 25, 2017, at 12:16 PM, Carl Hoefs <[email protected]> > wrote: > > >> On Feb 22, 2017, at 10:11 PM, @lbutlr <[email protected]> wrote: >> >> Because HP doesn't care about you at all, they only care about fleecing as >> much money as possible. > > > I even hooked the printer up to an ad hoc network, but those sneaky scumbags > check for that! On the printer's front LCD screen it says "Ad hoc networks > are not supported. You must use an internet connected wifi network." So, if > it can't phone home, if it can't narc on you, it's not going to print at all. > Wow. HP's attitude amounts to total contempt for the customer. > > I'm through with HP. > > -Carl > > _______________________________________________ > MacOSX-talk mailing list > [email protected] > http://www.omnigroup.com/mailman/listinfo/macosx-talk
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