Hey, I very occasionally get these and use them as an opportunity to reach out to the customer so they can see a real person is behind the software.
I fire off a quick email that says (roughly): ---- I just received notice that you've initiated an eCheck payment for Propane - thanks very much for buying it. eChecks take a few days to clear and it's often not what people intended to use. I've been bitten a few times where I've accidentally paid by eCheck and would have rather just used a credit-card to complete the transaction immediately. If this is the case for you, I'd be happy to cancel your eCheck payment so you can redo the purchase with a credit-card. ---- About half the time I get a response saying "thanks so much, I had no idea why it did that". The other times the response has been "thanks for watching out for this but I meant to pay by eCheck". Yes, it would be simpler to just process the order straight away (I agree that there's easier ways to steal software) but the extra 2 minutes helps me build a more personal relationship and I like that. Regards, Trev On Thu, Jan 14, 2010 at 8:55 AM, Scott Little <[email protected]> wrote: > About a week or two ago, I had this experience from a User point of view. > > I couldn't really determine why Paypal forced me to do an eCheck instead of > direct payment, despite the reasons that Evan gave. I got the license once > the company received the check. I was annoyed, but not at the merchant more > at Paypal, since I couldn't figure out why. > > Not sure if this helps you or not. > > On 14 Jan, 2010, at 16:57, Martin Redington wrote: > >> Hi all (and a happy new year!) >> >> I use paypal for payment processing, mostly without issue. >> >> Every once in a while (low single percentage figures) I get a paypal >> "echeque" payment. I've never looked at these from a user's >> perspective, but as a merchant, you get a callback from paypal for a >> transaction, marked as"pending" - i.e. not yet completed. >> >> At some later point (typically 5 or so days), paypal sends you an >> email confirming that the cheque has cleared, and that you can now >> despatch the goods in question. >> >> I usually issue the license at this point. >> >> I was just wondering how other people handle these? >> >> Do you issue a license at the time of purchase, or wait? Generally >> I've found that the payments almost always clear successfully, >> although in the case of the sale that prompted me to post this query, >> it turns out that the cheque has bounced! >> >> cheers, >> m. >> >> -- >> http://www.mildmanneredindustries.com/ >> > > -- > "There are only two kinds of languages: the ones people complain about and > the ones nobody uses" > Bjarne Stroustrup > -- > Scott Little > [email protected] > -- > Listening to: "TWiT 230: Nerd Bling" by Leo Laporte and the TWiTs from this > WEEK in TECH - MP3 Edition > > > > > [Non-text portions of this message have been removed] > > > > ------------------------------------ > > MacSB email guidelines: http://tinyurl.com/2g55d6 > Use MacSB-Talk for off topic messages: > http://groups.google.com/group/macsb-talk > Yahoo! Groups Links > > > > -- -- Trevor Squires http://propaneapp.com
