Hello,

AppleCare has a local German number. Visit Apple's support website,  
and you will find a local AppleCare number for Germany. In Europe it  
is less common to get a service plan, as many turn out to be plans  
that underdeliver. But, for anyone that has used AppleCare, it is  
really worth it.

Ryan

On Apr 5, 2009, at 11:56 AM, Esther wrote:

>
> Hi Ryan and Mike,
>
> Ryan asked:
>> Why not try taking your Mac to an Apple Store and let a Genius try to
>> figure out why iTunes is misbehaving for you? That, or actually try
>> calling Apple if you're covered with the AppleCare Protection  
>> Program.
>>>
>>> If iTunes is asking for a library, you may be holding down a  
>>> modifier
>>> when it launches.
>
> Mike is in Germany, and is not located anywhere near the one Apple
> Store that opened (in Munich).  I did wonder about how he was
> launching iTunes since he's a new Mac user.  Based on his post, it
> sounded as though he didn't have problems starting iTunes 8.1 until he
> added the DJ option, but I couldn't tell whether this was an issue
> arising from the way he started iTunes, the update to iTunes 8.1, or
> his configuration -- e.g. if he's trying to store all his music on an
> external hard drive but hasn't set up any information about that in
> his preferences. (That would certainly make iTunes ask him what
> library to use, if it can't find anything on his local hard drive.)
> There's very different advice on what to try based on what was or was
> not working before.  This requires some semi-interactive posts to the
> list to troubleshoot.  (Re-installing the OS and iTunes 8.1 seems
> rather extreme; I expected him to come back with more questions if the
> suggestions didn't work.)  I'm a little hampered in this since I
> haven't upgraded to iTunes 8.1.
>
>>>
>>> Looking win media player, if I can figure out how to open an SITX
>>> file. LOL
>>>
>>
>
> I think this is more work than sorting iTunes, but here's a link to
> VersionTracker for Stuffit Expander:
>
> http://www.versiontracker.com/dyn/moreinfo/macosx/182
>
> This points to the page for Stuffit Expander 13.0.2 (2008-11-06).
> There's a new (different) page for 13.0.3 (2009-01-06) but as far as I
> can tell from the comments it still points to the download for version
> 13.0.2.  Plus, it doesn't give you the download, but first takes you
> to the Smith-Micro page where you fill out your Name, Address, etc.
> (In the past, other users have said this has been a major source of
> unwanted email and spamming advertisements, so I've never used this
> route myself).  The link I've given will allow you to directly
> download Stuffit Expander (without giving your contact information).
> (I actually prefer Stuffit Expander version 12, which doesn't have an
> installer, but the Allume FTP site for that (which still worked in
> December) is no longer active, and you have to go through the web
> pages of the present company that acquired the product, Smith-Micro.
>
> The only reason for pointing you to Stuffit Expander is that SITX
> (with the "X" at the end) is a proprietary format that requires
> Stuffit.  Otherwise, nearly everything you would use Stuffit for is
> better handled by "the Unarchiver" at:
>
> http://wakaba.c3.cx/s/apps/unarchiver.html
>
> This includes regular .sit (Stuffit) files and .rar files, as well as
> many other formats that Stuffit does not support. As I said, I would
> try (many) other things before trying to install win media player, but
> I hope this helps.
>
> Cheers,
>
> Esther
>
> >


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