I think you make some valid arguments, but remember that what is accessible to one may not be to another. So, there are many aspects of iWOrk 09, which are accessible and others which need work and no argument there. So, you may not always get the feedback or response you want from Apple, but I think nine out of 10 times they take the reports and filter them to the appropriate folks. Unfortunately, the one thing we don't know is what the level of feedback/issues reported are or the size of the staff handling them. So, I agree with you, but remember the level of accessibility will vary from person to person based on what one considers accessible. Do keep the feedback coming and bug the hell out of them. :)
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