Have you tried going to software update in the apple menu? Then once the app 
store opens choose update all.
isaac
[email protected]
 Skype gold_wildcat 

On May 29, 2014, at 6:43 AM, Jonathan C. Cohn <[email protected]> wrote:

> Try going to a secure Apple website and see what you have issues there 
> something like iCloud.com you can hear message about certificates and there 
> are help documentations on the web how to fix that.
> 
> Sent from my iPhone
> 
>> On May 28, 2014, at 6:23 PM, Gerard Doody <[email protected]> wrote:
>> 
>> 
>> Gerard Doody
>> [email protected]
>> Hi all, I am trying to help a friend who is learning the mac with accessing 
>> her app store to check for updates.  She has os10.9.3 installed, but her 
>> email crashed and I think if I update her os10.9.3 again it might be fixed.  
>> I even tried to get into it from the app store on safari and the doc as well 
>> as the app store application itself. I have checked the fire wall settings 
>> turing it on and off and it still is frozen when it comes up. none of the 
>> buttons work.  Anyhelp would be appreciated.  oh by the way she has a 
>> macbook pro I think from 2009.  I have no issues here on my macbook pro. 
>> thanks in adance. 
>> 
>> 
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