Hello all. I am pretty sure I am looking at a repair appointment at this point, but have no idea whether it is an iPhone issue or a MacBook issue, or perhaps both. I called Apple earlier this evening because I was having odd issues with the volume, for both VoiceOver and media content. For VoiceOver, it would happen after a long period of inactivity; for music, it would happen every ten minutes of listening or so, and only when I used earphones. The volume would suddenly lower by about 20 to 30 percent, and the volume buttons would have no effect. When I toggled the power switch to unlock and then lock the screen, however, it would revert to normal. I tried: 1. Rebooting the iPhone; 2. syncing the iPhone; 3. Checking if using different earphones made a difference when listening to music. No change. After calling Apple, they ran a diagnostic which did not show any issues. I was told to back up and restore. My restore is in progress; however, my latest restore, which was on my computer, is showing, but I cannot seem to find a button to restore from that backup. In addition, each time I connect my iPHone to my computer, something hinky happens: either it doesn't seem connected at all, or it makes the soft "charging" sound several times in relatively quick succession. I have gotten several bizarre messages: "cannot read this iPhone" or "this device is no longer connected" or "Because a USB device was drawing too much power from your computer it has been disabled". (My computer is plugged in, so power isn't an issue right now.) So I cannot even check to see if the restoration worked for the volume problem because my iPhone won't sync properly. It is currently downloading content from iCloud, and my apps are in various stages of downloading progress. Could this be impacting anything with the syncing of my music library from iTunes? My phone is showing no content in music. At this point, when Apple gives me a call back tomorrow, I don't know whether I should try for a repair of *both* my iPhone and MacBook, or whether this is strictly an iPHone issue. If anyone has any ideas about what could be going on with any of this, I would truly appreciate your help/information. Christine Powering the iPhone on and off;
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