Hi, I would reset the phone to factory settings, then connect to iTunes the restore from backup should now work.
Sent from my iPhone > On Sep 5, 2014, at 10:30 PM, Christine Grassman <[email protected]> > wrote: > > Hello all. I am pretty sure I am looking at a repair appointment at this > point, but have no idea whether it is an iPhone issue or a MacBook issue, or > perhaps both. > I called Apple earlier this evening because I was having odd issues with the > volume, for both VoiceOver and media content. For VoiceOver, it would happen > after a long period of inactivity; for music, it would happen every ten > minutes of listening or so, and only when I used earphones. > The volume would suddenly lower by about 20 to 30 percent, and the volume > buttons would have no effect. When I toggled the power switch to unlock and > then lock the screen, however, it would revert to normal. > I tried: > 1. Rebooting the iPhone; > 2. syncing the iPhone; > 3. Checking if using different earphones made a difference when listening to > music. > No change. > After calling Apple, they ran a diagnostic which did not show any issues. I > was told to back up and restore. My restore is in progress; however, my > latest restore, which was on my computer, is showing, but I cannot seem to > find a button to restore from that backup. > In addition, each time I connect my iPHone to my computer, something hinky > happens: either it doesn't seem connected at all, or it makes the soft > "charging" sound several times in relatively quick succession. > I have gotten several bizarre messages: "cannot read this iPhone" or "this > device is no longer connected" or "Because a USB device was drawing too much > power from your computer it has been disabled". > (My computer is plugged in, so power isn't an issue right now.) > So I cannot even check to see if the restoration worked for the volume > problem because my iPhone won't sync properly. It is currently downloading > content from iCloud, and my apps are in various stages of downloading > progress. Could this be impacting anything with the syncing of my music > library from iTunes? My phone is showing no content in music. > At this point, when Apple gives me a call back tomorrow, I don't know whether > I should try for a repair of *both* my iPhone and MacBook, or whether this is > strictly an iPHone issue. > If anyone has any ideas about what could be going on with any of this, I > would truly appreciate your help/information. > Christine > Powering the iPhone on and off; > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
