Suggestion, if this is important to you.
I know directly from tD bank senior staff that they are upgrading their
accessibility at all levels.
without hearing from customers about an issue, they may not fix it and
they sincerely want to fix things.
I would strongly suggest contacting them. if you wish to do this, and
prefer not calling randomly, drop me an email and I will share it for you.
The idea that you can only reach the place and log in using a google search
is nonsensical.
Kare
On Sat, 4 Oct 2014, Alex Hall wrote:
I don't know about the app, but someone at TD Bank once told me that the site
doesn't like logging in with Safari, kind of. Here's the weirdest workaround
I've ever heard of, but it does work: use Google. Search for the TD Bank site
with a search engine, then go to it using a search result (of course, double
check that you're on the actual site once you get there). Log in that way, and
it should work fine.
On Oct 4, 2014, at 12:51 PM, Christine Grassman <[email protected]> wrote:
These queries are for any fellow list members who use the TD Bank US iPhone app
and on-line banking on the tdbank.com web site:
1. Web site:
A couple of years ago, I went from having full access to the site to being
thrown off as soon as I logged in. This has never changed, despite playing
around with Java, updating OS 10 software, trying different browsers, nothing.
(I can read the main site and all links and information just fine, but as soon
as I log in to do my banking . . . poof!)
2. The iPhone app:
It did not have all the features of the site, but what it did offer was fully
accessible from the time of the app's debut . . . until I tried paying a bill
yesterday.
I was able to transfer money as usual. However, when I attempted to pay a bill, I saw
that the layout had changed slightly, and despite filling out all of the fields, it froze
on the "enter payment amount" screen, even though VoiceOver was reading the
payment amount I had written in.
According to a sighted assistant, the amount could not be seen. When he shut
off VoiceOver, all went fine.
Very frustrating, since I am the one who takes care of all household bills.
I would like to hear others' experiences with this app and web site, and if
anyone has discovered a workaround for either, or preferably, both.
Thanks in advance.
Christine
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Have a great day,
Alex Hall
[email protected]
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