Believe it or not, there are some people who will probably ask those very 
questions lol.

 

Debbie

 

 

Sent from my PC

 

From: [email protected] [mailto:[email protected]] 
On Behalf Of Joanne Chua
Sent: Friday, 20 March 2015 11:23 AM
To: [email protected]
Subject: Re: Something that majorly bothers me about Apple

 

Its kind of remind me that One goes to get a burger from McDonalds, and One 
asking the so call order assistant as to where the beef from, what farm, and 
what sort of farming practice McDonalds have, and how to become one of 
McDonalds' farmer...  grins,.

Joanne Chua

Send from my iPad


On 20 Mar 2015, at 10:41, Buddy Brannan <[email protected] 
<mailto:[email protected]> > wrote:

Not to mention, at least some of their work, if they're like any other large 
company that has call centers, outsources some of these things to other 
companies who specialize in tech support call center type things for support 
and customer service. Then there are the temps. Microsoft had, probably still 
has, lots of those...I was one in a previous life. And if you were to be 
transferred to a company like Stream or Kean or one of the others whose names 
I'm forgetting, you'd never know it, and they'd never tell you. 

--
Buddy Brannan, KB5ELV - Erie, PA
Phone: 814-860-3194 
Mobile: 814-431-0962
Email: [email protected] <mailto:[email protected]> 







On Mar 19, 2015, at 5:50 PM, Littlefield, Tyler <[email protected] 
<mailto:[email protected]> > wrote:

 

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I have a few comments on this.

First, you seem to only want to hear what you want to hear. Joanne's

response was right on and I'm fully behind that. Bashing her and then

one-upping her by telling her she should take it off list (so your

reply gets the last response, basically) is kind of pointless.

Second, for someone so corporate oriented, I'd expect you to know how

to write. I didn't understand parts of your message because you were

using weird punctuation all over the place to try to get weird

inflections out and show how frustrated you are. Please, let your

words speak for you. If you're bothered, find some word choice to

explain that, but don't bombard me with punctuation ment to change the

way my speech reads to get the point across. I find that irritating,

pointless and usually degrades from the value of the message.

 

Now, on to the actual content of your message:

The apple employee should never have even went this far with you. The

problem was that he probably couldn't just hang up on you and wasn't

really sure how to handle the call. If you want to speak to people

about employment, find the right department. Apple call-center

employees do not need to know where all the call centers are, nor do

they need to know exactly how you would get employed. Chances are

there are various routes of progression up to senior advisor.

Secondly, one does not just become a leader at any company. You need

to demostrate proper leadership skills and have the experience to back

it. I can't say whether or not you have those, but just expecting to

be up higher because -you- feel like you'd be a good fit is insane at

best.

Finally, as much as you may not want to hear this, Apple really

doesn't care if you're going to relocate and neither should the call

center employee. If you find a job opening and apply for it, you can

start talking about relocation; sometimes companies will help you. But

to assume that you could provide so much to apple that they should

just elevate you to someone who wants to hire you when you call the

accessibility line is a bit out there. There are just as many people

as qualified as you and more people more qualified than you. While you

might do well at Apple, you need to get the job just as anyone else would.

 

I would not expect any company to be able to tell you how to get

employed and what you need to do; after all, this is not their job. I

would not expect a call center technission to be able to tell you who

you should even talk to to become employed, because again this is not

their field. If you wanted to call with a technical question, that's

their job. Anything outside their department is not really their job.

I would not expect a call center representative to know anything about

pbx or whether or not you could work from home. Finally, asuming that

the call center was indeed authorized to transfer you to whatever

department you wish, many times they do not know how to get in touch

with the hr department, exactly where in the hr department they should

send some inquiring lunatic looking for a job and they aren't required

to know this. Apple is a huge company and they are able to transfer

you to the places where you need to go, nothing more.

 

Thanks,

On 3/19/2015 4:31 PM, Christopher-Mark Gilland wrote:

Joanne, you make so many points in this e-mail that I'm going to 

literally address them one by one.  If you choose to not read my 

comments, that's your loss.

 

If One  has been  on the employment/business/corporate  field long 

enough, one will know that there are some things that are just,

simply confidential, and not to share with anyone, internally or

externally.

 

 

OK, well, first of all, how do you know that I have been in the 

"Corporate field" for a long time?  You don't.

 

It seems to me that, you just rang up someone at apple and started 

to ask questions about employment.

 

Yeah?  So?  Is this a problem, and if so, why?

 

To be honest, even employees from Google or Microsoft would not 

entertain you or give you any desire answers about it.

 

Site your bibliography please, as I beg to differ.  We're not 

talking a government/military agency here.

 

It is no different if i ramdomly ring up Google playstore customer 

centre,   and start asking them how much they earn a year, what

sort of things they do in a daily bases, and finally, can they send

me their employment contract...

 

Excuse me?  When in God's heaven did I say that I would ask such 

rude questions which are absolutely none of my business?!

 

I called Apple Accessibility.  How do you ascertain that this was 

random, in your words?  I wanted to know about how to get hierred 

as an Accessibility Specialist.  Who better would know than the 

specialists themselves?  Therefore, I completely resent your 

question...  I'm sorry to say, that I don't have an idea where you 

get that this was random.  Perhaps you can enlighten me, because

I'm missing something which should be apparently obvious here!

 

Like it or not, it is a level of confidentiality and yes, if you 

like, secrecy within the job itself. That happens with most levels 

of employment, especially in an international company.

 

I confess, I've never dealt with the level of seeking this type

info from an  international business; they have to hier someone

somehow. If they don't present even the most basics of the

procedure, then how is anyone expected to learn and become

employed?  OK, Joanne, I'm working for Apple.  I'm just going to in

your words, randomly call you out of my hat, Hi!  Is this Joanne?

Yes!  My name is chris, and I work with Apple.  Would you like to

work for us?  We're hierring.  Yeah? freaking right!  Let me know

how that phone call goes for ya!  Would you?

 

In fact, if i'm the person that is on the other line, and that 

doesn't matter what company or department it is from, i would have 

labeled that phone call is a spam, and i won't spend any of my

time entertaining that caller.

 

OK? Then prepare to get fired for hanging up on me.  If I were

your supervisor, I'd walk your butt out the minute you clicked off

that call, and did so intentionally.  that is totally unacceptable 

business etiquette!

 

It also suggests some level of immaturity from the caller to just 

randomly call up, and ask ramdom questions that have nothing to do 

with what my call of service is about,

 

Matom? we already had this discussion a minute ago.  Therefore,

your above comment is irrelavent.  This was totally legitimate, and

there was no random nature to what I did whatsoever.

 

in fact, asking me questions that have nothing related with my 

service of duty may be considered insulting.

 

And that is because you quite bluntly speaking, take things way

way way way way! too personally.

 

Joanne, if you want to take this up with me further, don't do so 

with me on list please.

 

My private e-mail address is:

 

[email protected] <mailto:[email protected]>  
<mailto:[email protected]>

 

I welcome your comments, but only if they are done privately off 

list, and! if they are done constructively with no annomosity.

 

Chris.

 

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