Hello John, The machine is a brand new MacBook Pro 13-inch Retina that we unpacked yesterday. I’d already downloaded the combo updater for El Capitán 10.11.2 which was a good thing as the client’s internet connection is unbelievably slow. I’ve given up on a Bluetooth connection and found a USB cable from my Milestone that works with the Apex, and Braille is working fine that way. The client has never used a Mac before and hates computers. I’m trying to set things up to be as simple as possible for him. He uses his Apex at work with a Windows computer and JAWS, so I think the USB connection is safest for him.
Thanks for the help. Cheers, Anne > On 13 Dec 2015, at 21:31, John Panarese <[email protected]> wrote: > > This is a long shot because I don’t know if this is a new system or an > upgraded one nor do I know the state of the client’s VoiceOver preferences, > but I know I had to reset my note taker one time and in another case, for a > client, reset their VoiceOver preferences to get the Apex to pair. > > > Take Care > > John D. Panarese > Director > Mac for the Blind > Tel, (631) 724-4479 > Email, [email protected] > Website, http://www.macfortheblind.com > > APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer > > AUTHORIZED APPLE STORE BUSINESS AFFILIATE > > MAC and iOS VOICEOVER TRAINING AND SUPPORT > > > >> On Dec 13, 2015, at 3:29 PM, Anne Robertson <[email protected]> wrote: >> >> Hello Sabahattin, >> >> Thanks for the help. The stupid thing connects and then says that it’s >> loading a driver or something and that fails every time. >> I hate these note-takers! I’ll test the USB connection and my client will >> have to put up with it. >> >> Cheers, >> >> Anne >> >>> On 13 Dec 2015, at 20:14, Sabahattin Gucukoglu <[email protected]> wrote: >>> >>> Hi Anne, >>> >>> A few things to check. BrailleNote’s Bluetooth is very, very hit and miss, >>> to be charitable about it. >>> >>> Make sure Bluetooth is on on BrailleNote (Options, Connectivity, Bluetooth >>> on). >>> >>> Clear the computer name, if one is set. Options, Connectivity, Setup >>> Options. It should be APEXnnnnnn, last six digits based on serial number. >>> If it’s anything else at all, this will not work. This is non-optional. >>> >>> Restart the unit by quickly pressing the reset button (top left). >>> >>> Start the braille terminal, choose Bluetooth. Make sure it announces that >>> it’s in Braille Terminal. >>> >>> Now, connect the Mac or iOS device. Pairing code 0000. >>> >>> I hope you figure out what the problem was. >>> >>> Of course, USB client connectivity works, every time. I highly recommend >>> it. >>> >>> Cheers, >>> Sabahattin >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >>> Quinn - you can reach Cara at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/macvisionaries. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >> Quinn - you can reach Cara at [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/macvisionaries. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara > Quinn - you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/macvisionaries. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the Mac Visionaries list. 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