Hello John, It claimed to have paired, but failed to load the Bluetooth device! I’m having endless trouble with the MacBook Pro. It was made during November, so it really is brand new and has never had anything but El Capitán installed. I frequently find that VoiceOver gets stuck and I have to turn VO off and back on again to be able to navigate. My client is a Mac beginner with no patience at all. He wants something that just works, and this MBP he’s bought is not working the way it should. My three-year-old MBA is working great on El Capitán. My client lives a ten-minute walk from an Apple Store, but they told us yesterday that they have no one who knows much about VoiceOver, so he won’t get much help there. I’m feeling embarrassed as I told him that the Mac would do all the things he wants. I configured Pages to open with a template I created for him to his specifications, I’ve made Keyboard Commander shortcuts to his favourite applications, I’ve created a radio playlist to suit him in iTunes, and I’ve set another radio station as a Favourite in Safari. I don’t know what else I can do to make the Mac as easy as possible to use. Oh yes, I’ve set that new option in VoiceOver Utility to reduce the amount of interaction since the concept is beyond him. He’s a lawyer, by the way!
Cheers, Anne > On 13 Dec 2015, at 23:54, John Panarese <[email protected]> wrote: > > I hear that. Simplest is often the best way to approach things. It’s just > curious that the Apex wouldn’t pair at all via bluetooth. > > > Take Care > > John D. Panarese > Director > Mac for the Blind > Tel, (631) 724-4479 > Email, [email protected] > Website, http://www.macfortheblind.com > > APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer > > AUTHORIZED APPLE STORE BUSINESS AFFILIATE > > MAC and iOS VOICEOVER TRAINING AND SUPPORT > > > >> On Dec 13, 2015, at 5:53 PM, Anne Robertson <[email protected]> wrote: >> >> Hello John, >> >> The machine is a brand new MacBook Pro 13-inch Retina that we unpacked >> yesterday. I’d already downloaded the combo updater for El Capitán 10.11.2 >> which was a good thing as the client’s internet connection is unbelievably >> slow. >> I’ve given up on a Bluetooth connection and found a USB cable from my >> Milestone that works with the Apex, and Braille is working fine that way. >> The client has never used a Mac before and hates computers. I’m trying to >> set things up to be as simple as possible for him. He uses his Apex at work >> with a Windows computer and JAWS, so I think the USB connection is safest >> for him. >> >> Thanks for the help. >> >> Cheers, >> >> Anne >> >> >>> On 13 Dec 2015, at 21:31, John Panarese <[email protected]> wrote: >>> >>> This is a long shot because I don’t know if this is a new system or an >>> upgraded one nor do I know the state of the client’s VoiceOver preferences, >>> but I know I had to reset my note taker one time and in another case, for a >>> client, reset their VoiceOver preferences to get the Apex to pair. >>> >>> >>> Take Care >>> >>> John D. Panarese >>> Director >>> Mac for the Blind >>> Tel, (631) 724-4479 >>> Email, [email protected] >>> Website, http://www.macfortheblind.com >>> >>> APPLE CERTIFIED SUPPORT PROFESSIONAL and Trainer >>> >>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE >>> >>> MAC and iOS VOICEOVER TRAINING AND SUPPORT >>> >>> >>> >>>> On Dec 13, 2015, at 3:29 PM, Anne Robertson <[email protected]> wrote: >>>> >>>> Hello Sabahattin, >>>> >>>> Thanks for the help. The stupid thing connects and then says that it’s >>>> loading a driver or something and that fails every time. >>>> I hate these note-takers! I’ll test the USB connection and my client will >>>> have to put up with it. >>>> >>>> Cheers, >>>> >>>> Anne >>>> >>>>> On 13 Dec 2015, at 20:14, Sabahattin Gucukoglu <[email protected]> wrote: >>>>> >>>>> Hi Anne, >>>>> >>>>> A few things to check. BrailleNote’s Bluetooth is very, very hit and >>>>> miss, to be charitable about it. >>>>> >>>>> Make sure Bluetooth is on on BrailleNote (Options, Connectivity, >>>>> Bluetooth on). >>>>> >>>>> Clear the computer name, if one is set. Options, Connectivity, Setup >>>>> Options. It should be APEXnnnnnn, last six digits based on serial >>>>> number. If it’s anything else at all, this will not work. This is >>>>> non-optional. >>>>> >>>>> Restart the unit by quickly pressing the reset button (top left). >>>>> >>>>> Start the braille terminal, choose Bluetooth. Make sure it announces >>>>> that it’s in Braille Terminal. >>>>> >>>>> Now, connect the Mac or iOS device. Pairing code 0000. >>>>> >>>>> I hope you figure out what the problem was. >>>>> >>>>> Of course, USB client connectivity works, every time. I highly recommend >>>>> it. >>>>> >>>>> Cheers, >>>>> Sabahattin >>>>> >>>>> -- >>>>> The following information is important for all members of the Mac >>>>> Visionaries list. >>>>> >>>>> If you have any questions or concerns about the running of this list, or >>>>> if you feel that a member's post is inappropriate, please contact the >>>>> owners or moderators directly rather than posting on the list itself. >>>>> >>>>> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >>>>> Quinn - you can reach Cara at [email protected] >>>>> >>>>> The archives for this list can be searched at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google Groups >>>>> "MacVisionaries" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send an >>>>> email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at https://groups.google.com/group/macvisionaries. >>>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> -- >>>> The following information is important for all members of the Mac >>>> Visionaries list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if you feel that a member's post is inappropriate, please contact the >>>> owners or moderators directly rather than posting on the list itself. >>>> >>>> Your Mac Visionaries list moderator is Mark Taylor and your owner is Cara >>>> Quinn - 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